Summary
Work History
Education
Skills
Timeline
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Rebecca Saliva

Tampa,FL

Summary

Dynamic professional with a proven track record at Trident Marketing Group, enhancing data accuracy and customer satisfaction. Skilled in data entry and strategic planning, I leverage my fast typing speed and problem-solving abilities to drive process improvements. Demonstrated adaptability and a continuous learning attitude, achieving significant efficiency gains and quality outcomes.

Work History

Data Entry Administrator

Trident Marketing Group
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
  • Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
  • Provided ongoing support to colleagues by answering questions about specific data entries or offering tips on how to navigate the database system effectively.
  • Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
  • Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Supported management in decision-making by providing accurate, timely, and relevant data reports.

Social Media Content Creator

TikTok
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Managed content across multiple platforms for widest audience reach.
  • Increased audience engagement through the development of tailored content for each platform.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
  • Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.
  • Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
  • Analyzed performance metrics to adjust strategies and optimize content for maximum impact.
  • Crafted compelling copy for various platforms to drive user interest and interaction.
  • Increased follower count with strategic use of hashtags and collaboration with influencers.
  • Analyzed performance metrics to refine strategy and content for improved reach and impact.
  • Maintained up-to-date knowledge of social media trends, applying insights to content strategy for staying ahead in competitive landscape.
  • Monitored social media ad campaigns, adjusting for optimal performance and ROI.
  • Created visually appealing graphics and videos to enhance post engagement and shareability.
  • Developed captivating content for various platforms to elevate brand presence and foster audience interaction.
  • Boosted audience interaction, responding promptly and creatively to comments and messages.
  • Promoted and marketed works through social media platforms.
  • Studied and commented on current news and trends.
  • Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
  • Edited and proofread drafts of articles and other documents.

Bartender

Pj's Bar and Grille
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Boosted beverage sales, designing and promoting range of signature cocktails.

Wawa Cashier

Wawa
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Reduced processing errors by meticulously following transaction procedures.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Restaurant Server

Rick's On The River
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Hillsborough High School

Undergraduate Bachelor - Behavioral Sciences

Arizona Global Campus

Skills

  • Proofreading proficiency
  • Fast Typing Speed
  • Accuracy and Attention to Detail
  • Research and data collection
  • Continuous Learning Attitude
  • Basic programming knowledge
  • Process improvement strategies
  • Quality control measures
  • Data Validation Techniques
  • Information Security Awareness
  • Deadline Oriented Mindset
  • Information Security
  • Accuracy and Precision
  • Data Entry
  • Microsoft Office
  • Time Management
  • Document Review
  • Attention to Detail
  • Scheduling
  • Planning and Prioritization
  • Flexible Schedule
  • Personnel Needs Assessments
  • Scheduling and calendar management
  • Customer Satisfaction Evaluation
  • Strategic Planning
  • Active Listening
  • Critical Thinking
  • Process Improvement
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Reliability
  • Organizational Skills
  • Adaptability and Flexibility

Timeline

Data Entry Administrator

Trident Marketing Group

Social Media Content Creator

TikTok

Bartender

Pj's Bar and Grille

Wawa Cashier

Wawa

Restaurant Server

Rick's On The River

Hillsborough High School

Undergraduate Bachelor - Behavioral Sciences

Arizona Global Campus

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Rebecca Saliva