Summary
Work History
Overview
Timeline
Skills
Generic

Amy Apodoca

Lake Shasta

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Work History

Server/bartender

Bjs restaurant & brewhouse
Cerritos
05.2020 - 05.2026
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took customer orders accurately and efficiently using point-of-sale system.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area and service stations.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Prepared drinks according to standard recipes.
  • Informed customers of daily specials and signature menu items.
  • Maintained cleanliness of bar area and equipment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed payments accurately and efficiently with POS system.

Host

Il fernaio
Irvine
04.2020 - 04.2020
  • Greeted and seated guests promptly in a busy restaurant environment.
  • Managed reservations and organized waitlists efficiently for smooth operations.
  • Communicated with kitchen staff to ensure timely service and guest satisfaction.
  • Provided excellent customer service by anticipating customer needs.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.

Overview

6
6
years of professional experience

Timeline

Server/bartender

Bjs restaurant & brewhouse
05.2020 - 05.2026

Host

Il fernaio
04.2020 - 04.2020

Skills

  • Communication skills
  • Effective teamwork
  • Time management
  • Cash handling
  • Liquor, wine, and food service
  • Exceptional customer service
  • Point of sale (POS) system operations
  • Customer service
Amy Apodoca