Twaine Walker
Hackensack
Summary
Dedicated, punctual and reliable employee looking to obtain a position where I can utilize my skills and gain further experience.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server/Bartender
T.G.I Fridays
New York
11.2016 - 01.2025
- Greeted, seated and took the food and drink orders of restaurant patrons
- Made signature drinks and assisted with basic bartending
- Ensured the highest customer service and quality control
- Dealt with all questions, complaints and concerns in a timely and professional manner
- Served all restaurant patrons with the utmost amount of courtesy and professionalism
- Took responsibility of the cleanliness and presentation of the public area
- Responsible for the receipts of payment and cash, debit and credit card transactions.
- Collaborated with kitchen staff to ensure timely meal delivery and quality.
- Managed customer orders using point-of-sale systems effectively.
- Trained new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in processing payments and handling cash transactions accurately.
- Resolved customer complaints promptly to enhance dining experiences.
Server/Bartender
Dallas BBQs
New York
10.2007 - 12.2016
- Greeted, seated and took the food and drink orders of restaurant patrons
- Made signature drinks and assisted with basic bartending
- Ensured the highest customer service and quality control
- Dealt with all questions, complaints and concerns in a timely and professional manner
- Served all restaurant patrons with the utmost amount of courtesy and professionalism
- Took responsibility of the cleanliness and presentation of the public area
- Responsible for the receipts of payment and cash, debit and credit card transactions.
- Collaborated with kitchen staff to ensure timely meal delivery and quality.
- Trained new servers on menu items and service protocols.
- Managed customer orders using point-of-sale systems effectively.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in processing payments and handling cash transactions accurately.
- Resolved customer complaints promptly to enhance dining experiences.
- Recommended menu items based on guest preferences and dietary needs.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Bartender
The Cheesecake Factory
Yonkers
04.2015 - 03.2016
- Greeted, seated and took the food and drink orders of restaurant patrons
- Made signature drinks and assisted with basic bartending
- Ensured the highest customer service and quality control
- Dealt with all questions, complaints and concerns in a timely and professional manner
- Served all restaurant patrons with the utmost amount of courtesy and professionalism
- Took responsibility of the cleanliness and presentation of the public area
- Responsible for the receipts of payment and cash, debit and credit card transactions.
- Provided exceptional customer service in a high-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and quality.
- Managed customer orders using point-of-sale systems effectively.
- Trained new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining areas throughout shifts.
Server/Bartender
T.G.I Fridays
New York
11.2002 - 10.2007
- Greeted, seated and took the food and drink orders of restaurant patrons
- Made signature drinks and assisted with basic bartending
- Ensured the highest customer service and quality control
- Dealt with all questions, complaints and concerns in a timely and professional manner
- Served all restaurant patrons with the utmost amount of courtesy and professionalism
- Took responsibility of the cleanliness and presentation of the public area
- Responsible for the receipts of payment and cash, debit and credit card transactions.
- Provided exceptional customer service in a high-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and quality.
- Trained new servers on menu items and service protocols.
- Managed customer orders using point-of-sale systems effectively.
Education
Associate of Arts -
Monroe College
Bronx, NYSkills
- Customer service
- Full driver’s license
- Professional conduct
- Resource management
- Quick learner
- Adaptability
- Decision-making
- Verbal communication
- Friendly service
- Attention to accuracy
- Attention to detail
- Problem solving
- Research
- Interpersonal skills
- Analytical skills
- Point-of-sale management
- Training and mentoring
- Communication skills
- Active listening
- Quality control
Certification
Food Safety Certificate, 12/01/05, Received training in food protection practices to ensure the safety of the food served in New York City’s food establishments.
Timeline
Server/Bartender
T.G.I Fridays
11.2016 - 01.2025
Server/Bartender
The Cheesecake Factory
04.2015 - 03.2016
Server/Bartender
Dallas BBQs
10.2007 - 12.2016
Server/Bartender
T.G.I Fridays
11.2002 - 10.2007
Associate of Arts -
Monroe College