Customer Service Professional
Open To Work
Amy Arce
Bath & Body Works Inc.
Camarillo,CA
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Retail AssociateService Support AdministratorCustomer Service Professional
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Location:
Camarillo, CA
Open to relocation:
No
Minimum Desired Compensation
$50000/yr
12
years of professional experience
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Work History
Retail Associate
11 Months- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring accurate stock counts and optimal product availability.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Resolved customer inquiries and concerns promptly to ensure satisfaction and loyalty.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Service Support Administrator
1 Year 1 Month- Promptly analyzed and addressed client issues to ensure effective and long-term problem resolution.
- Escalated issues that become more complex or led to disputes.
- Provided guidance to clients regarding updates, changes and any issues that needed immediate attention.
- Provided feedback from clients to the team; worked to resolve any issues or suggestions.
- Met service level requirements and goals by monitoring calls in queue and responded to and managing support tickets via ConnectWise in timely manner.
- Worked with our security awareness training and content delivery platforms.
- Performed staging efforts by preparing our content to be delivered to clients across various platforms.
- Demonstrated commitment to high standards of service, exceeded customer expectations and led by example.
- Improved customer experience with exceptional listening skills & problem solving.
Telecom Coordinator
6 Years 2 Months- Provided Tier one support for corporate offices and all retail stores Voice, Data, Wireless, Two-Factor RSA Authentication and Voice Conferencing corporate and for both Enterprise and Retail Staff for GC and M&A.
- Provided escalated support for urgent and emergency outages.
- Provided Process Documentation and Improvement recommendations.
- Telco Carrier Ticket Creation and Escalation Management for 450+ Retail and Enterprise Corporate Location across dozens of carrier providers.
- Channel Dedicated Support with Experience in 24/7/365 On Call Rotation for Retail Locations.
- Provided Admin Policy Implementation and Support.
- Projected lead of Two Factor RSA Audit and Analysis which resulted in $30k savings in 2018.
- Supported New Hire requests for Corporate Phone Assignment and access to Business Email on Portable Devices.
- Telecom Voice and Data Analysis used daily to assist with a variety of tasks to ensure efficient support.
- Ability to multitask with other departments of urgent support, project and BAU tasks.
- Provided process driven results for BAU activity.
Fine Jewelry Sales Consultant
1 Year 7 Months- Responsible for the security of over $800k in fine and fashion jewelry.
- Developed finance plans on a per customer basis.
- Facilitated special and custom jewelry order.
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Accurately resolved in store and online customer service issues.
- Responsible for communicating department issues and opportunities to the management team.
- Consistently surpasses monthly quota for opening new Macy card accounts.
Education
Associate of Arts - Radio And Television Broadcasting
- Study Abroad: Well, Netherlands
Skills
- Active listening
- B2B Customer Service
- Building customer loyalty
- Communication-Verbal
- Email & Written
- Complaint resolution
- Computer Efficiency
- Remote Access
- Time Management
- Troubleshooting
- Reliability
- Customer engagement
- Positive and engaging demeanor
- Cash handling accuracy
Interests
PTO Volunteer: Pleasant Valley School District & Oxnard Unified High School District
Pleasant Valley Recreation & Park District Volunteer
Camarillo Stingers Football League Junior Grays Asst. Team Manager
Institute for Health & Healing Library Volunteer Hiking
Yoga
Physical Fitness
Voice Training
Avid Music Lover
Reading Historical Fiction
Timeline
Retail Associate
Bath & Body Works Inc.
09.2025 - CurrentRead More
Service Support Administrator
NINJIO, LLC
09.2022 - 10.2023Read More
Telecom Coordinator
Guitar Center
05.2016 - 07.2022Read More
Fine Jewelry Sales Consultant
Macy's
09.2014 - 04.2016Read More
Emerson College
Associate of Arts from Radio And Television Broadcasting
Read More