Maelynn Madison
Washington,DC
Summary
Seeking Customer Support role with 10 years of experience in retail environments, delivering exceptional customer service and resolving inquiries efficiently. Proven skills in communication, active listening, and problem-solving, with a strong ability to maintain organized and customer-friendly spaces. Experienced in collaborating with teams to achieve goals and enhance the overall customer experience.
Overview
9
9
years of professional experience
Work History
Retail Associate
Smithsonian Institute- National Air and Space Museum
04.2025 - Current
- Assisted customers with email sign-ups and ensured efficient cashier operations to enhance customer engagement and satisfaction.
- Contributed to store presentation by assembling merchandise displays and executing accurate merchandise markdowns in a timely manner.
- Maintained a clean and organized shopping environment through effective product rotation, shelf stocking, and performing general cleaning duties.
Sales Associate
Ross
12.2024 - 06.2025
- Provide exceptional customer service by assisting shoppers, addressing inquiries, and fostering a positive shopping experience.
- Maintain store organization through effective restocking, merchandising, and inventory management while adhering to loss prevention protocols.
- Accurately process transactions, returns, and exchanges, operating cash registers efficiently and collaborating with team members to achieve sales goals.
Sales Associate
Gabes
08.2023 - 05.2024
- Executed cashier duties and efficiently managed phone call inquiries, enhancing overall customer service experience.
- Assisted customers in locating items, creating layaways, and accurately tagging and pricing merchandise to ensure smooth store operations.
Sales Associate
Big Lots
12.2022 - 07.2023
- Assisted customers with rewards card sign-ups and ensured efficient cashier operations to enhance customer engagement and satisfaction.
- Contributed to store presentation by assembling furniture displays and executing accurate merchandise markdowns in a timely manner.
- Maintained a clean and organized shopping environment through effective product rotation, shelf stocking, and performing general cleaning duties.
Pharmacy Technician
CVS Pharmacy
08.2021 - 09.2022
- Typed and filled 150 prescriptions daily with accuracy, ensuring compliance with HIPAA and OSHA regulations.
- Managed dual cash registers and facilitated customer interactions, effectively referring inquiries to the pharmacist when necessary.
- Maintained pharmacy organization by rotating stock, removing expired products, and upholding a clean environment.
Stock Clerk & Specialty Foods Lead
Giant Eagle
10.2016 - 01.2021
- Stocked and organized dairy, frozen, and grocery departments, ensuring efficient product placement and rotation.
- Assigned and supervised tasks for markdowns and price adjustments, maintaining compliance with store guidelines.
- Managed inventory and maintained accurate records, contributing to a clean and customer-friendly environment.
Pharmacy Technician
Walgreens Pharmacy- Ohio State University Hospital
12.2016 - 12.2018
- Produced prescription labels and fulfilled medication orders according to the physicians request with 0% errors.
- Efficiently delivered medication to patients bedside while managing to educate patients about medications instruction, proper storage of medications, and side effects accurately.
- Supervised cash/credit card handling and proper insurance billing to to ensure a successful customer experience.
Education
High School Diploma - General Education
West High School
Columbus, Ohio06.2016
Pharmacy Technician Diploma - Pharmacy Technician
Everest Institute
Columbus, Ohio08.2017
Skills
- Customer Service
- Computer Literacy
- Time Management
- Communication
- Patience
- Understanding
- Active Listening
- Helpfulness
- Teamwork
- Math/Money Skills
- Product Knowledge
- Organizational Skills
- Knowledge of Medications
- Pharmaceutical Knowledge
- Attention to Detail
- Problem-Solving
- Communication Skills
- Adaptability
- Inventory Management
- Data Entry
- Multitasking
- Technical Proficiency
- Problem Solving
- Conflict Resolution
- Empathy
Timeline
Retail Associate
Smithsonian Institute- National Air and Space Museum
04.2025 - Current
Sales Associate
Ross
12.2024 - 06.2025
Sales Associate
Gabes
08.2023 - 05.2024
Sales Associate
Big Lots
12.2022 - 07.2023
Pharmacy Technician
CVS Pharmacy
08.2021 - 09.2022
Pharmacy Technician
Walgreens Pharmacy- Ohio State University Hospital
12.2016 - 12.2018
Stock Clerk & Specialty Foods Lead
Giant Eagle
10.2016 - 01.2021
Pharmacy Technician Diploma - Pharmacy Technician
Everest Institute
High School Diploma - General Education
West High School
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