Amy Arey
Law - Paralegal
Frisco,TX
Summary
Detail-oriented, dedicated paralegal with certificate from Bryan University. Currently pursuing an Associate of Arts in Paralegal Studies. Skilled in client communications, document management, case organization and task management. Experienced in handling confidential information with discretion, maintaining detailed documentation with clarity during high volume communications in deadline and metric-driven environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
E-Commerce Customer Service Representative
Under Armour
REMOTE
10.2022 - Current
- Review and respond to high-volume incoming requests via email, chat, text and phone
- Track and manage cases through resolution using CRM system
- Draft written responses and correspondence for customer cases requiring detailed, but efficient documentation and resolution
Case Investigator (Contract)
TEK Systems
REMOTE
12.2020 - 07.2022
- Conducted structured interviews and gathered detailed case information
- Maintained accurate records in compliance with HIPAA and reporting requirements
- Managed multiple cases simultaneously while meeting strict deadlines
Realtor
Vibrant Real Estate, First Premier Realty, Halo Group Realty, Bill Griffin Real Estate, RE/MAX
Dallas, TX
08.2004 - 03.2022
- Client intake, relationship-building, sales
- Transaction management
- Prepared, reviewed, and negotiated contracts and addenda
- Coordinated with multiple affiliate partners to ensure timely closings
Suitability Clerk (Contract)
Maximus Federal
Irving, TX
03.2020 - 07.2020
- Processed background screenings, fingerprinting requirements and verified documentation accuracy
- Organized and maintained case files for compliance and audit readiness
- Supported administrative operations and case workflow coordination
Skills
Conducted legal research utilizing statutes, case law, the constitution, and secondary authorities
Drafted legal memoranda, correspondence, and litigation-related documents
Developed understanding of Rules of Civil Procedure, Rules of Criminal Procedure and litigation timelines
Applied legal analysis via the IRAC method utilizing critical thinking skills through case-based assignments
Gained foundational knowledge of discovery procedures and trial preparation
Obtained hands-on technology training for eDiscovery
Worked through virtual, simulated cases in Clio
Accomplishments
- Program Director’s List - 2026 - Bryan University 4.0 GPA
Timeline
E-Commerce Customer Service Representative
Under Armour
10.2022 - Current
Case Investigator (Contract)
TEK Systems
12.2020 - 07.2022
Suitability Clerk (Contract)
Maximus Federal
03.2020 - 07.2020
Realtor
Vibrant Real Estate, First Premier Realty, Halo Group Realty, Bill Griffin Real Estate, RE/MAX
08.2004 - 03.2022
Associate of Arts - Paralegal Studies
Bryan University
Paralegal Certificate - Paralegal Studies
Bryan University
Education
Associate of Arts in Paralegal Studies - Bryan University, Tempe, AZ | Expected March, 2027
Paralegal Certificate - Bryan University | April, 2026
Real Estate Continuing Education - TREC.Texas.gov | 2003 - Current
Real Estate Licensure - State University of New York College of Technology at Canton, Canton, NY | 2002-2004
Technology / Software Skills
- Microsoft Word, Excel, Outlook, and PowerPoint
- Salesforce
- SAP
- Experience with virtual communication platforms including Zoom, Microsoft Teams, Webex
- Actively working through Purview and Relativity modules