Amy Arteaga
Fresno,CA
Summary
People-oriented Shift Leader with experience supporting daily operations, guiding team members, and helping implement new initiatives. Focused on creating a positive work environment that reflects the organization's mission and values. Able to recognize areas that need improvement, address safety concerns, and work with the team to meet daily goals and expectations.
Overview
1
1
Language
3
3
years of professional experience
Work History
Shift Leader
Panda Express
Fresno, California
04.2025 - Current
- Opened and closed Panda Express store following daily checklists.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Researched out-of-stock items to find additional inventory in other store locations.
Cashier
JD Sports
Fresno
11.2023 - 11.2024
- Processed cash, card, and contactless payments at JD Sports checkout
- Handled cash register transactions and balanced shift drawer.
- Handled refunds and exchanges following JD Sports sales policies
- Greeted customers and answered product questions on sales floor
Education
Fresno City College
Fresno, CASkills
- Operational oversight
- Cash handling
- Customer service
- Employee training
- Team leadership
- Effective communication
- Critical thinking
- Detail-oriented
Languages
Spanish
Professional
Timeline
Shift Leader
Panda Express
04.2025 - Current
Cashier
JD Sports
11.2023 - 11.2024
Fresno City College