Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Katelyn Saewert

Mason City

Summary

Dynamic and results-driven professional with extensive experience as a Shift Leader at Walgreens, excelling in operational oversight and team coordination. Proven track record in conflict resolution and training support, enhancing customer satisfaction and sales performance. Skilled in financial transaction processing and committed to maintaining high standards of retail operations management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens
12.2023 - 02.2025
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Bar Manager

Historic Park Inn
09.2022 - 10.2023
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Closed out cash register and prepared cashier report at close of business.

Shift Manager/Key Holder

Z'mariks Noodle Cafe
06.2017 - 03.2018
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Mason City Highschool
Mason City, IA

Skills

  • Proficient Shift Coordination
  • Operational Oversight
  • Consistent Implementation of Security Procedures
  • Training Support
  • Sales Performance Reporting
  • Fair Conflict Resolution
  • Team Coordination
  • Expertise in Resolving Equipment Issues
  • Financial Transaction Processing
  • Reporting Accuracy
  • Accurate Cash Management
  • Verbal and written communication
  • In-Depth Product Knowledge
  • Retail Loss Prevention
  • Retail Operations Management

Certification

  • Pharmacy Support Specialist, Walgreens - December 2023- 2025

Languages

English
Native or Bilingual

Timeline

Shift Leader

Walgreens
12.2023 - 02.2025

Bar Manager

Historic Park Inn
09.2022 - 10.2023

Shift Manager/Key Holder

Z'mariks Noodle Cafe
06.2017 - 03.2018

High School Diploma -

Mason City Highschool

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Katelyn Saewert