Amy Averitt
Pensacola,FL
Summary
Dynamic and detail-oriented professional with a proven track record at Curves Fitness, excelling in team collaboration and project planning. Skilled in multiple different crafts and inventory management, I consistently enhanced customer satisfaction and operational efficiency, achieving significant improvements in service quality and client retention through effective communication and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Crafter
Self Employed Services
Houston, TX
02.2013 - Current
- Designed unique handcrafted items using various materials and techniques.
- Managed inventory of supplies, ensuring availability for projects and timely restocking.
- Collaborated with clients to understand their vision and deliver customized products.
- Implemented efficient workspace organization to enhance productivity and reduce waste.
- Researched trends in crafting materials and methods to stay current in the industry.
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Developed new crafting techniques for improved product quality and reduced production time.
- Managed inventory effectively, reducing waste and minimizing costs associated with excess materials or expired supplies.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Consistently met or exceeded project deadlines, resulting in an increase in overall company revenue.
- Improved overall productivity by implementing efficient time management strategies.
- Conducted regular evaluations of tools and equipment to optimize functionality and maintain optimal crafting conditions.
- Maintained a clean and organized workspace, ensuring safety standards were met at all times during crafting processes.
- Cleaned, sanitized and restocked workstation.
- Prioritized workload according to schedule to complete orders by delivery time.
- Assembled orders according to specifications.
- Achieved consistent positive feedback from clients on completed projects through meticulous attention-to-detail during each stage of the crafting process.
- Designed custom pieces for clients based on their specific preferences or unique requirements, resulting in satisfied customers who referred others to our services.
- Kept tools, equipment and work areas properly maintained.
Personal Shopper
Shipt
Houston, TX
09.2018 - 04.2024
- Assisted customers in selecting products based on preferences and dietary restrictions.
- Developed efficient shopping routes to optimize delivery times and reduce errors.
- Communicated with customer service to resolve issues and enhance client satisfaction.
- Maintained accurate inventory records during shopping sessions to ensure product availability.
- Adapted to varying customer needs, providing personalized recommendations and support.
- Utilized Shipt app features effectively for real-time updates and communication with clients.
- Implemented feedback loops to refine personal shopping techniques and enhance service quality.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Implemented feedback system to gather insights from clients, continuously improving personal shopping service offered.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Fundraising Volunteer Coordinator
CCFFA
Houston, TX
08.2018 - 06.2020
- Assisted in planning and executing fundraising events to support community initiatives.
- Collaborated with team members to develop engaging outreach materials for potential donors.
- Conducted research on donor prospects to identify new fundraising opportunities.
- Facilitated communication between stakeholders to ensure alignment on fundraising goals.
- Maintained accurate records of donations and donor interactions using database systems.
- Supported social media campaigns to increase awareness of fundraising efforts and events.
- Engaged with community members to promote fundraising activities and foster relationships.
- Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
- Secured significant funds for charity programs by effectively communicating the organization''s mission and goals to donors.
- Boosted donor engagement by organizing and hosting successful fundraising events.
- Developed tailored presentations for diverse audiences, engaging potential donors from various backgrounds in support of the cause.
- Managed and maintained accurate records of all donor interactions, ensuring efficient tracking of fundraising efforts.
- Created compelling marketing materials for fundraising campaigns, increasing awareness and attracting new donors.
- Cultivated long-lasting relationships between donors and the organization by providing consistent recognition and stewardship activities.
- Maintained up-to-date knowledge of fundraising best practices, ensuring the organization''s efforts remained current and effective.
- Coordinated and organized annual fundraising events to educate potential donors and increase awareness.
- Coordinated special events such as charity auctions or galas, raising substantial funds while showcasing the organization''s work in an engaging manner.
- Enhanced donor retention by maintaining strong relationships through regular communication and updates on the impact of their contributions.
- Utilized social media platforms to promote fundraising campaigns, broadening reach and increasing donor participation rates.
- Provided information on membership and organization activities to potential donors.
- Improved donor retention with meticulous follow-up and engagement strategies.
Volunteer
Cypress Creek High School
Houston, TX
08.2014 - 06.2020
- Supported faculty in classroom management, contributing to a positive learning environment for students.
- Coordinated volunteer efforts, ensuring effective communication between participants and staff members.
- Developed promotional materials for events, increasing awareness and attendance within the school community.
- Assisted in organizing school events and activities, enhancing student engagement and participation.
- Provided administrative support, maintaining accurate records of volunteer hours and contributions.
- Facilitated workshops for students, promoting skill development and personal growth opportunities.
- Collaborated with teachers to implement educational programs, fostering teamwork and innovative learning strategies.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Enhanced community engagement by organizing and leading local clean-up events.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Coordinated and managed volunteer activities for community service projects.
Senior Management
Curves Fitness
Houston, TX
05.2008 - 08.2011
- Developed and implemented strategic marketing initiatives to enhance brand visibility and member retention.
- Led a team of fitness professionals, fostering a collaborative environment and promoting staff development.
- Analyzed performance metrics to identify trends, driving operational improvements across multiple locations.
- Streamlined membership onboarding processes, enhancing customer experience and reducing administrative errors.
- Evaluated facility operations to implement best practices in health, safety, and cleanliness standards across locations.
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Launched comprehensive customer feedback system, leading to enhanced product features and higher customer satisfaction rates.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma - General Studies
Cooper
Abilene, TX06.1990
Skills
- Skilled jewelry making
- Troubleshooting skills
- Hand tool mastery
- Hand and power tools
- Materials handling
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Safety procedures
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Client relations
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Quality control
- Time management abilities
- Continuous improvement
- Inventory management
- Adaptability
- Written communication
- Project planning
- Professional demeanor
- Problem-solving aptitude
Timeline
Personal Shopper
Shipt
09.2018 - 04.2024
Fundraising Volunteer Coordinator
CCFFA
08.2018 - 06.2020
Volunteer
Cypress Creek High School
08.2014 - 06.2020
Crafter
Self Employed Services
02.2013 - Current
Senior Management
Curves Fitness
05.2008 - 08.2011
High School Diploma - General Studies
Cooper