Yasmira Vasquez
Carlsbad,NM
Summary
Proven leader and skilled artisan, I enhanced Breys Creations' product line and sales with innovative designs and master pottery techniques. Demonstrated exceptional teamwork and customer service at Rosas Cafe, boosting satisfaction and efficiency. My expertise in woodworking and adept problem-solving significantly contributed to achieving and surpassing business goals, with a focus on quality and innovation.
Overview
8
8
years of professional experience
Work History
Crafter
Breys Creations
Carlsbad, NM
06.2021 - Current
- Delivered an exceptional level of service that led to repeat business and word-of-mouth referrals.
- Developed new crafting techniques for improved product quality and reduced production time.
- Managed inventory effectively, reducing waste and minimizing costs associated with excess materials or expired supplies.
- Enhanced customer satisfaction by consistently delivering high-quality crafted products.
- Consistently met or exceeded project deadlines, resulting in an increase in overall company revenue.
- Adapted quickly to changing client needs while maintaining a strong focus on delivering exceptional craftsmanship across all projects undertaken.
- Expanded the product line with innovative designs, leading to increased sales and customer interest.
- Assisted in marketing efforts by participating in craft fairs and promoting the company''s products through various channels such as social media platforms or email newsletters.
Crew Leader
Rosas Cafe
Odessa, TX
06.2018 - 06.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Developed a strong sense of teamwork among crew members through regular communication and team building activities.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
- Assisted in the recruitment process by reviewing applications, conducting interviews, and making hiring recommendations based on skill set compatibility with company needs.
- Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback to crew members.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
Housekeeper
Travel Lodge Hotel
Pecos, TX
06.2018 - 11.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Sales Associate
MetroPCS Corporate Store
Victoria, TX
01.2017 - 11.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Los Nietos Restraunt
Bloomington, TX
02.2016 - 06.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Key Holder
Dollar General
Bloomington, TX
06.2016 - 12.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Skills
- Expert woodworking
- Master pottery
- Skilled jewelry making
- Advanced Metalworking
- Experienced printmaking
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Crafter
Breys Creations
06.2021 - Current
Crew Leader
Rosas Cafe
06.2018 - 06.2020
Housekeeper
Travel Lodge Hotel
06.2018 - 11.2018
Sales Associate
MetroPCS Corporate Store
01.2017 - 11.2017
Key Holder
Dollar General
06.2016 - 12.2016
Waitress
Los Nietos Restraunt
02.2016 - 06.2017