Amy Bacott
St Louis,MO
Summary
Experienced retail leader with expertise in guest experience, store operations, workforce planning, and team development. Known for recruiting talent, resolving conflict, and improving service through data driven decisions.
Overview
18
18
years of professional experience
Work History
Executive Team Leader
Target
Saint Louis, MO
10.2023 - Current
- Leveraged guest survey data and trend analytics to identify key service friction points, collaborating with peer leaders to execute targeted operational improvements that elevated overall guest experience metrics.
- Enhanced guest service fundamentals and fostered a guest-first team culture across the store.
- Led hourly team members and leaders in developing business strategies and achieving set goals.
- Recruited and selected hourly team members to meet staffing needs. for hourly team members and leaders, while planning for short and long term staffing needs.
- Applied retail business basics, including department sales trends, inventory control, guest shopping patterns, pricing, and promotion strategies.
- Drove visual merchandising work aligned with brand standards to improve product visibility and support sales growth.
Team Leader
Target
Saint Louis, MO
01.2011 - 09.2023
- Led a full store remodel team from project launch to completion, evaluating performance and successfully transitioning high performing project staff into permanent, full time team roles.
- Led Target team members through daily store operations and guest service priorities.
- Coached team members on Target standards and safety routines to enhance compliance and performance.
- Resolved guest concerns and reinforced service expectations to improve customer satisfaction on sales floor.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated zoning, stocking, and backroom organization across assigned departments.
- Analyzed data to identify improvement areas in department operations, leading to enhanced team effectiveness.
Team member
Target
Shiloh , IL
09.2008 - 01.2011
- Assisted guests in locating products and completing checkout, and enhancing overall shopping experience.
- Set planograms and organized visual adjacencies for merchandise areas to improve customer navigation.
- Stocked shelves and kept zoning organized across assigned sales floor areas.
- Managed inventory to align stock levels with demand and minimize excess.
Education
Some College (No Degree) - Data Analytics
Southern New Hampshire University
Hooksett, NHSkills
- Guest feedback analysis
- Store leadership
- Operational strategy
- Staffing strategy
- Recruiting
- Talent development
- Process improvement
- Retail operations
- Conflict resolution
- Operational improvements
Timeline
Executive Team Leader
Target
10.2023 - Current
Team Leader
Target
01.2011 - 09.2023
Team member
Target
09.2008 - 01.2011
Some College (No Degree) - Data Analytics
Southern New Hampshire University