Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amy Baldi

Waterford,PA

Summary

Compassionate certified medical assistant with relevant experience in fast-paced healthcare settings, and a knack for completing tasks efficiently and productively. Strong background in patient care, providing support to physicians, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes, resulting in more efficient patient flow and enhanced care delivery.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Medical Assistant

OBGYN Associates of Erie
Erie, PA
10.2019 - Current
  • Prepared treatment rooms for patient examinations by cleaning and restocking supplies.
  • Scheduled appointments via phone and in-person, ensuring timely patient access.
  • Documented patient notes during visits to maintain accurate medical records.
  • Explained treatment procedures and physician instructions to enhance patient understanding.
  • Maintained cleanliness of examination rooms and medical equipment according to standards.
  • Assisted medical staff with minor surgical procedures to improve workflow efficiency.
  • Measured vital signs and documented medical histories to prepare patients effectively.
  • Secured confidential patient information in compliance with HIPAA regulations.

Dog and Cat Department Manager

Petco Animal Supplies Stores Inc.
Erie, PA
04.2014 - 08.2019
  • Assessed budget plans and presented cost analyses to forecast trends and recommend changes.
  • Protected company assets through strategic risk management approaches.
  • Maintained confidentiality of bank records and client information to prevent data breaches.
  • Supported the general manager in achieving budgeted sales goals and payroll targets.
  • Educated customers on proper nutrition to enhance pets' health and well-being.
  • Ensured pricing accuracy and optimized return processes across all departments.
  • Addressed issues constructively and effectively without hesitation
  • Properly set and update planograms as needed.
  • Check the in-stocks regularly to ensure customers' needs are met during their visit.

Team Leader

Petco Animal Supplies Stores Inc.
Erie, PA
06.2011 - 04.2014
  • Mentored employees, ensuring all were trained in product knowledge and capable of performing assigned duties.
  • Independently prioritized and accomplished multiple tasks within established timeframes, and by working with others.
  • Ensure the store is opened and/or closed in accordance with established procedures, and that all paperwork, including deposit worksheets, store sales logs, supply orders, etc., is completed.
  • Perform OSHA tasks, and ensure the store is kept up to guidelines.
  • Recognize and take time to affirm, acknowledge, and thank fellow employees for their performance achievements.
  • Accepts new challenges and works ruthlessly to achieve results.

Companion Animal Department Manager

Petco Animal Supplies Stores Inc.
Erie, PA
07.2008 - 06.2011
  • Drove sales through companion animal adoptions and product recommendations.
  • Analyzed inventory trends to optimize stock quantities.
  • Monitored department employees and customers to mitigate theft risks.
  • Oversaw employee performance, addressing issues to enhance efficiency.
  • Assisted customers in locating items and promoting participation in the loyalty program.
  • Educated staff on effective strategies for managing difficult customer interactions.

Sales Associate

Petco Animal Supplies Stores Inc.
Erie, PA
06.2005 - 07.2008
  • Cultivated strong customer relationships to foster loyalty and repeat business.
  • Educated customers on promotions to drive increased sales.
  • Ensured optimal care for all store animals.
  • Alerted store manager of any animal requiring medical attention for prompt resolution.
  • Assisted customers in selecting appropriate pet supplies, offering alternatives when necessary.
  • Provided cash register support and carry-out assistance to enhance customer experience.

CNA

Pleasant Ridge Nursing Home
Erie, PA
03.1997 - 03.1999
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Safeguarded patient privacy by adhering strictly to HIPAA protocols.
  • Maintained clean and safe environments through rigorous infection control procedures.
  • Supported safe patient transfers to and from beds, examination tables, and surgical tables.
  • Utilized safety measures when handling hazardous materials or waste products.
  • Fostered relationships with patients and healthcare teams to achieve care plan targets.
  • Transported residents within the facility as required, ensuring comfort and safety.
  • Responded to signal lights and intercom systems to assess resident needs.

Education

High School Diploma -

Central High School
Erie, PA
06-1995

Skills

  • Patient care and documentation
  • Appointment scheduling
  • Medical equipment handling
  • Confidentiality assurance
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Time management
  • Regulatory compliance
  • Specimen collection
  • Flexibility and adaptability
  • Examination preparation
  • Vitals collection

Certification

  • CNA

References

References available upon request.

Timeline

Medical Assistant

OBGYN Associates of Erie
10.2019 - Current

Dog and Cat Department Manager

Petco Animal Supplies Stores Inc.
04.2014 - 08.2019

Team Leader

Petco Animal Supplies Stores Inc.
06.2011 - 04.2014

Companion Animal Department Manager

Petco Animal Supplies Stores Inc.
07.2008 - 06.2011

Sales Associate

Petco Animal Supplies Stores Inc.
06.2005 - 07.2008

CNA

Pleasant Ridge Nursing Home
03.1997 - 03.1999

High School Diploma -

Central High School

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