Amy Bautista
Visalia,CA
Summary
Skilled team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Compassionate in helping others and wanting a job where I can help individuals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Department Technician
Kaweah Health Medical Center
Visalia , CA
10.2022 - Current
- Assisted nurses and doctors with patient care by taking vital signs, providing wound care, applying casts, and collecting specimens.
- Performed EKGs on patients to monitor heart rate and rhythm as requested by physician or nurse.
- Provided emotional support to patients and families during times of distress in the Emergency Department.
- Maintained accurate records of patient medical histories, treatments, and test results in accordance with hospital policies.
- Operated medical equipment such as ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
- Assisted patients with activities of daily living including bathing, dressing changes, ambulation assistance and positioning in bed, chair, and stretcher.
- Monitored all supplies within the department to ensure that they are adequately stocked and available when needed.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Assisted with CPR and airway clearing procedures during emergencies.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Back Office Medical Assistant
Kaweah Health Specialty Clinic (Urology)
Visalia , CA
11.2023 - 01.2024
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Prepared exam rooms prior to patient visit by stocking supplies and ensuring cleanliness of space.
- Reviewed charts before each appointment for accuracy and completeness of information.
- Collected specimens such as urine samples.
- Assisted physicians with minor procedures such as catheter changes, removals, or emptying out urine bags.
- Adhered to HIPAA regulations when handling confidential information.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Unit Secretary-Emergency Room
St. Francis Hospital
Columbus , GA
01.2022 - 04.2022
- Handled all secretary duties inside the Emergency Room department including; good communication with nurses and doctors, handling electronic charts, answering calls, setting up calls and consultations for doctors regarding patient care, answering call lights, handling paperwork for transfers/transports, and logging paperwork on deaths and certain emergent situations.
Call Center Agent
Esther's Customer Support
Aberdeen , NC
05.2021 - 08.2021
- A customer service agent for Comcast Billing Department through Ester's Customer Support. Assists customers with their billing needs from taking payments, making payment arrangements, going over bills, and selling services and promotions.
Certified Nursing Assistant
Orchard View Nursing Center
Columbus , GA
07.2019 - 11.2019
- Facilitated activities of daily living including, personal hygiene management, feeding, and ambulation. Cleaned and prepared rooms between patients using aseptic technique to prevent infections and cross contamination. Answered call lights to assist patients with whatever needs they may of had. Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Server
Applebee's Neighborhood Grill & Bar
Columbus , GA
03.2017 - 10.2018
- Serving guests with a cheerful attitude including, informing customers of any specials, taking drink and food orders, inputting orders, delivering food in a timely manner, monetary duties such as checkouts, and light cleaning of area serving.
Front Desk Receptionist
Tropical Tanning Salon
Columbus , GA
03.2016 - 08.2016
- Performed duties with excellent customer service. Duties which included working the front desk by handling signing in clients to tan, taking payments, signing up clients for monthly auto payments, beginning/ending of day paperwork, entering in personal client data, opening/closing clean up, handled end of day monetary duties, and was a trained spray tanning specialist.
Front Desk Receptionist
The Tan Spot
Columbus , GA
06.2014 - 09.2015
- Performed duties with excellent customer service. Duties which included working the front desk by handling signing in clients to tan, taking payments, signing up clients for monthly auto payments, beginning/ending of day paperwork, entering in personal client data, opening/closing clean up, handled end of day monetary duties, and was a trained spray tanning specialist.
Education
High School Diploma -
William Henry Shaw High School
Columbus, Ga05.2014
Skills
- Call center operations
- Customer communications
- Interpersonal skills
- Data gathering
- Training and development
- Professional telephone voice
- Payment processing
- Team collaboration
- Administrative skills
- Correspondence typing
- Listening skills
- Keenness of insight
- Monitoring fluids
- General housekeeping ability
- Calm and level-headed under duress
- Quick problem solver
- Patient relations
- Catheter change and preparation
- Understands mobility assistance needs
- Understands medical procedures
- Charting expertise
- Sanitizing Procedures
- EKG Interpretation and Monitoring
- Basic Life Support Certified
- Applying Orthopedic Splints
- Taking and Tracking Vital Signs
- Critical Thinking
- Conflict Resolution
- First Aid/CPR
Certification
- Certified Nursing Assistant - 2019
- Certificate in Administrative and Clinical Medical Assistant Training - 2022
- Certificate in Medical Terminology - 2022
Timeline
Back Office Medical Assistant
Kaweah Health Specialty Clinic (Urology)
11.2023 - 01.2024
Emergency Department Technician
Kaweah Health Medical Center
10.2022 - Current
Unit Secretary-Emergency Room
St. Francis Hospital
01.2022 - 04.2022
Call Center Agent
Esther's Customer Support
05.2021 - 08.2021
Certified Nursing Assistant
Orchard View Nursing Center
07.2019 - 11.2019
Server
Applebee's Neighborhood Grill & Bar
03.2017 - 10.2018
Front Desk Receptionist
Tropical Tanning Salon
03.2016 - 08.2016
Front Desk Receptionist
The Tan Spot
06.2014 - 09.2015
High School Diploma -
William Henry Shaw High School
- Certified Nursing Assistant - 2019
- Certificate in Administrative and Clinical Medical Assistant Training - 2022
- Certificate in Medical Terminology - 2022
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