Amy Bean
Clayton,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Family Medical Supply
Smithfield
10.2022 - Current
- Answered incoming calls and efficiently transferred them to the appropriate departments
- Assisted patients in handling Durable Medical Equipment
- Managed order processing for both insurance claims and self-payments.
- Successfully managed payment processes and order fulfillment
- Executed accurate and efficient medical billing and coding processes.
Freelance Interpreter
North Carolina
07.2012 - 09.2021
- Enhanced clarity, tone, and style by accurately transferring concepts and meanings between source and target languages
- Facilitated effective communication during diverse situations such as medical appointments, group conferences, mental health sessions, job training programs, and school settings
- Provided customized interpretation services for deaf/blind clients by meeting their individual needs
- Facilitated seamless understanding in educational environments through proficient interpretation skills across multiple levels of schooling.
- Maintained confidentiality throughout all assignments as required.
- Advocated for understanding cultural differences between the hearing and Deaf communities
- Maintained strict adherence to the RID Code of Professional Conduct
- Maintained financial records and implemented strategies to optimize revenue generation.
- Performed duties related to self-employment.
Interpreter Internship
01.2012 - 05.2012
- Interpreted from English to Sign Language for a deaf student in a high school setting
- Voiced for a deaf student in different settings for a high school student
- Interpreted for staff at a Regional Center for Services for the Deaf and Hard of Hearing
- Interpreted for deaf and deaf/blind clients during an annual conference as well as an annual recreational extended weekend.
Education
Bachelor of Arts - Interdisciplinary Studies
William Woods University
Fulton08-2024
Associates of Applied Science/Interpreter Education Program -
Wilson Community College
Wilson, NC05.2012
Associates of Applied Science/Paralegal Technology -
Johnston Community College
Smithfield, NC05.2010
Skills
- Fluency in English and American Sign Language
- Able to interpret for a variety of Deaf, Hard of Hearing, and Deaf/Blind individuals
- Recognize and utilize different signing modes depending on the needs of the client
- Fundraising for a nonprofit organization
- Complaint resolution
- Prioritization
- Manages time to avoid conflicts in scheduling and time needed for each client
- Strong, positive interpersonal and leadership skills
- Competent in office skills, legal research, typing and filing legal documents, and data entry
- Interpret messages simultaneously or consecutively depending on the need of the individual and setting
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Family Medical Supply
10.2022 - Current
Freelance Interpreter
07.2012 - 09.2021
Interpreter Internship
01.2012 - 05.2012
Bachelor of Arts - Interdisciplinary Studies
William Woods University
Associates of Applied Science/Interpreter Education Program -
Wilson Community College
Associates of Applied Science/Paralegal Technology -
Johnston Community College
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