Angelina Cardona
Garner,NC
Summary
Dynamic professional with a proven track record at Family Medical Supply, adept at managing high-stress situations and delivering outstanding customer service. Skilled in navigating complex EMR systems and proficient in Microsoft Office. Demonstrates exceptional organizational abilities and a commitment to enhancing customer satisfaction, contributing significantly to operational excellence and team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Family Medical Supply
04.2023 - Current
- Accurately process, verify, and/ or submit documentation and orders
- Able to navigate through multiple online EMR systems to obtain applicable documentation
- Great organizational skills and attention to detail
- Obtain pre- authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
- Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
Cashier
Family Farms
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Open and closing shifts
- Handled lottery and tobacco products
- Key holder
- Worked with vendors to check in product
- Stocked and cleaned in between guest.
- Built relationships with customers to encourage repeat business
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Contributed to store success by maintaining high standards of cleanliness throughout the facility
Education
High School Diploma -
South High Community School
Worcester, MA06.2022
Skills
Excellent customer service skills
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of microsoft
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, patient, accountable, proactive, take initiative and work effectively on a team
Organized and punctual
Able to handle high stress situations, deescalation
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Family Medical Supply
04.2023 - Current
Cashier
Family Farms
10.2022 - 03.2023
High School Diploma -
South High Community School
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