Clayvon Simmons
Jonesboro ,GA
Summary
Dynamic Customer Service Specialist with a proven track record at The Home Depot, excelling in problem-solving and Microsoft Office to enhance customer satisfaction. Known for exceptional teamwork and customer service optimization, consistently outperforming performance metrics. Cultivated customer loyalty through effective communication and swift resolution of concerns, significantly improving user experience and retention. Customer Service skills for over 10 years.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
The Home Depot
Atlanta Ga
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
AT&T/VXI
Collage Park, Atlanta
08.2020 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Amazon
Jonesboro, GA
05.2016 - 07.2020
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server/Server Trainer/Shift Leader
Cracker Barrel
Morrow , GA
07.2012 - 08.2017
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Education
High School Diploma - Computers
Cornerstone Christian Correspondence School
Townsend Ga11.2008
Certification/Transformer Training - Breastfeeding Peer Counselor
Reaching Our Sisters Everywhere
Lithonia, GA12.2013
Skills
- Problem-solving skills
- Inbound phone calls
- Customer support
- Logging call information
- Customer Relationship Management
- Microsoft Excel
- Excellent teamwork
- Typing 40 wpm
- Customer service optimization
- Microsoft Office
- Answering questions
- Excel
- Excellent problem-solving skills
- Excellent customer service skills
Timeline
Customer Service Representative
The Home Depot
03.2021 - Current
Customer Service Representative
AT&T/VXI
08.2020 - 03.2021
Customer Service Representative
Amazon
05.2016 - 07.2020
Server/Server Trainer/Shift Leader
Cracker Barrel
07.2012 - 08.2017
High School Diploma - Computers
Cornerstone Christian Correspondence School
Certification/Transformer Training - Breastfeeding Peer Counselor
Reaching Our Sisters Everywhere