Dedicated administrative professional with extensive experience in office management and customer service. Recognized for exceptional documentation skills and the ability to coordinate communications, aiming to enhance organizational effectiveness.
Overview
1
1
Certification
48
48
years of professional experience
Work History
Administrative Assistant/Management Technician
Penn West/Clarion University of Pennsylvania
840 Wood Street, Clarion PA 16214
02.2005 - 05.2026
Supported the education department chair and faculty.
Managed office communications, ensuring timely responses and information flow among departments.
Answered multi-line phone system, routing calls, delivering messages to faculty and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to attending/future students and their parents, addressing concerns effectively, and building strong relationships.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assisted new faculty providing office space, keys and materials, and building schedules to ensure a smooth integration into the education department.
Organized department events such as meet your advisor, departmental meetings, and student visit days.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for future education department enrollment.
Managed three (3) department budgets. Ensuring accurate documentation of spending for budgeting purposes.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Managed filing system, entered data and completed other clerical tasks.
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Administrator for the Pearson Vue testing center located in the education department building. Distribution of certification test via computer.
Administrative Assistant
NDC Builders
Pittsburgh PA
08.2003 - 12.2005
Provided administrative support to the project managers contributing to the success in building Reinhart Villages for Clarion University of PA.
Scheduled meetings and managed calendars for the project managers.
Coordinated scheduling for meetings, optimizing time management across departments.
Coordinated scheduling for meetings, with subcontractors and optimizing time management across departments.
Completed necessary work orders pertaining to the overall construction of Reinhart Villages.
Office Clerk
Payne Phillips Automotive
Brookville, PA
01.2002 - 08.2003
Prepared daily bank deposits at the end of each business day and pulled dealership incentives from Chevrolet.
Answered incoming telephone call and directed to the appropriate department.
Completed and distributed payroll/paychecks.
Completed paperwork for extended warranties for automobile purchases.
Office Clerk
Ferrari Chevrolet
Emlenton PA
08.1999 - 12.2001
Managed incoming telephone calls and routed them to appropriate departments for efficient communication.
Completed daily deposits, payroll and expense documentation computer input.
Assisted with daily cash drawer distribution and balance.
Assisted the extended warranty clerk with completion of paperwork.
Administrative Assistant
Graham Copy Products
Rt. 322 West, Clarion PA 16214
07.1978 - 08.1999
Executed preparation of invoices, service agreements, and contracts for new and used copier sales, ensuring accuracy and compliance with company standards.
Prepared all bank deposits, maintained all bookkeeping through the Safeguard accounting system.
Process all payroll and accounts payable checks.
Prepared all quarterly tax information for the accountant.
Answered and directed all incoming telephone calls.
Schedule a service call for repair of copiers.
Helped to dispatch service representatives to service calls.
Assisted with in-office demonstrations of copiers.
Orders supplies from Canon, Minolta and Ricoh copiers for resale.
Education
High School Diploma -
Clarion-Limestone Area School District
Strattanville PA
Skills
Office administration
Customer service
Computer literacy
Data entry
Scheduling
Budget management
Time management
Software proficiency
Microsoft Word
Computer proficiency
Computer skills
Certification
Certified Administrator for Pearson Vue Testing
Completed through Penn West University and Get Inclusive program: Harassment & Title IX, FERPA Records and Responsibilities, Child Abuse Prevention, Introduction to Cybersecurity, Generative AI: Intelligent and Dengerous?
Administrative Technician - Quality Control Management at Shipyard “Río Santiago”Administrative Technician - Quality Control Management at Shipyard “Río Santiago”