JOSEPH D. WILES
Statesville,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Data Management/Administrative Assistant for Institutional Advancement
Wilkes Community College
Wilkesboro, NC
11.2025 - Current
- Answered phone calls and formulated emails for networking and advancement of the college
- Assisted co-workers with daily tasks and responsibilities
- Produced numerous gratitude and information letters weekly for donors in a timely manner
- Collaborated in strategy planning and implementation of effective fundraising and donor activities
- Assisted Office Staff in tasks such as marketing, donor relations and building campaigns
- Served as secretary for Foundation Board, produced meeting minutes, board packets and college information to Board in a timely manner
Associate Member Services Representative
State Employees’ Credit Union
Wilkesboro, NC
08.2023 - 10.2025
- Processes member deposits, withdrawals, and loan payments efficiently and accurately while maintaining confidentiality
- Balance cash drawer consistently with accuracy, adhering to internal controls and regulatory compliance standards
- Educate members on SECU products and services resulting in increased member engagement and product adoption
- Resolve member inquiries and concerns professionally, maintaining strong relationships and trust
- Maintain up-to-date knowledge of banking regulations, SECU policies, and financial products to provide accurate guidance
Engagement and Annual Giving Coordinator
Mitchell Community College
Statesville, NC
09.2023 - 08.2025
- Managed and maintained CRM database of 14,000+ alumni and donors using Blackbaud/REXNX to ensure accurate records and donor engagement tracking
- Coordinated annual giving campaigns and initiatives, contributing to $1M in annual donations supporting student scholarships and college programs
- Planned and executed alumni and donor engagement events, increasing participation by 65% year-over-year through targeted outreach
- Produced and analyzed donor reports to evaluate campaign effectiveness, identify giving trends, and support strategic fundraising decisions
- Partnered with the Marketing Department to design fundraising materials and digital campaigns, resulting in growth of new donor acquisition
- Supervised and trained Advancement Office student workers and part-time staff, improving office efficiency and donor stewardship operations
Administrative Assistant
Mitchell Community College
Statesville, NC
10.2020 - 05.2021
- Answered phone calls and formulated emails for networking and advancement of the college
- Assisted co-workers with daily tasks and responsibilities
- Produced one hundred gratitude and information letters weekly for donors in a timely manner
- Collaborated in strategy planning and implementation of effective fundraising and donor activities
- Assisted Alumni Coordinator in tasks such as marketing, alumni connections and building campaigns to attract new alumni donors
- Formulated and dispersed seventy appreciation donor letters monthly to alumni in a timely manner
Team Member
Chick-fil-A
Statesville, NC
03.2018 - 05.2021
- Gained customer service and hospitality skills in a customer service setting
- Provided customers with outgoing generosity and resolved complaints/concerns
- Worked in a fast paced and stressful environment
- Correctly completed and responsible for monetary transactions
- Filled leadership role as requested by General Manager in absence of Shift Supervisors
Education
Master of Arts - Executive Leadership
Liberty University
05-2025
BSBA - General Management
East Carolina University
12-2023
Associate in Arts -
Mitchell Community College
05-2021
Accounting Foundations Certification -
Mitchell Community College
01-2025
Healthcare Management Certification -
Mitchell Community College
12-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft 365
- Clerical support
- Documentation and recordkeeping
- Professional communication
- Relationship building
- Event coordination
- Supervising staff
- Multitasking and organization
- Decision-making
Accomplishments
- National Society of Leadership & Success member
- Recipient of the Male Leadership Academy Award
- Dean’s List at Mitchell Community College
- Recipient of Mitchell Community College Excellence in Education Staff Member Award
- Phi Theta Kappa Honor Society member
- Received Remarkable Futures Chick-Fil-A Scholarship twice
- Certified Bookkeeper with American Institute of Professional Bookkeepers
Timeline
Data Management/Administrative Assistant for Institutional Advancement
Wilkes Community College
11.2025 - Current
Engagement and Annual Giving Coordinator
Mitchell Community College
09.2023 - 08.2025
Associate Member Services Representative
State Employees’ Credit Union
08.2023 - 10.2025
Administrative Assistant
Mitchell Community College
10.2020 - 05.2021
Team Member
Chick-fil-A
03.2018 - 05.2021
Master of Arts - Executive Leadership
Liberty University
BSBA - General Management
East Carolina University
Associate in Arts -
Mitchell Community College
Accounting Foundations Certification -
Mitchell Community College
Healthcare Management Certification -
Mitchell Community College