Amy Befort

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Sales team leader, Managed team to meet monthly sales targets up to 90%. Cultivate customer relationships, meet ongoing customer needs, and develop value-added products for wholesale customers. Provided ongoing technical assistance, direction, and feedback to colleagues., Coordinated product delivery, and effectively tracked inventory and other resources. Utilized data integrations to import and export data from Excel into Point-of-Sale, Inventory Tracking, and Customer Relations Management (CRM) software, resulting in increased automation and efficiency for production and shipping operations.
• Communication and customer service, Exercised discretion in handling customer information, account details, and competitive contract structures. Practiced transparent, open communication with customers and external partners, and promptly and professionally resolved customer concerns. Effectively balanced competing business and customer service concerns.
• Scheduling, time management, and special projects, Managed timelines for special projects and events on a rolling basis. Identified key tasks and dependencies, proactively identified and managed risk.
• Skills, Advanced level proficiency with routine business software and tools, including Microsoft Suite, and virtual/ hybrid conference platforms (e.g., Zoom). Performance of routine business functions including procurement, billing, tracking, reconciliation, coordination of goods and services, and delegation of tasks to internal staff and external contractors. Proactive, customer-centered approach to problem-solving, decision-making, and issue resolution. Interpersonal communication, negotiation, and issue resolution with staff and executives, vendors, contractors, and customers.