Freddie Ahumada III
Phoenix,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Senior Sales & Operations Specialist
Cox Communications
Tempe, AZ
06.2023 - Current
- Inventory cycle counts, stock replenishment, and store cash audits.
- Merchandise the store in accordance to planogram and corporate guidelines.
- Training, coaching, and development plans with sales representatives.
- Handled escalated wireless issues and provide solutions for technical problems and questions
Retail Sales Specialist
Cox Communications
Tempe, AZ
01.2022 - Current
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand needs.
- Assisted with conducting inventory counts and reported discrepancies to supervisor.
- Assisted with training and product knowledge with new employees.
- Assisted management with opening/closing duties.
Retail Sales Associate
AT&T Mobility
Palm Desert, CA
10.2017 - 11.2020
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Detailed product features for customers to provide information for best decisions based on personal needs.
- Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Customer Service Representative
Charter Spectrum - Formerly Time Warner Cable
Palm Desert, CA
10.2012 - 07.2017
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Delivered superior customer support to improve account retention rate.
Education
Some College (No Degree) - Business Administration And Management
Pima Community College
Tucson, AZSkills
- Sales expertise
- Assessed customer product needs and interests in order to best recommend suitable items
- Retail sales
- Interpersonal and written communication
- Documentation and recordkeeping
- Friendly, positive attitude
- Customer assistance
- Teamwork
Timeline
Senior Sales & Operations Specialist
Cox Communications
06.2023 - Current
Retail Sales Specialist
Cox Communications
01.2022 - Current
Retail Sales Associate
AT&T Mobility
10.2017 - 11.2020
Customer Service Representative
Charter Spectrum - Formerly Time Warner Cable
10.2012 - 07.2017
Some College (No Degree) - Business Administration And Management
Pima Community College
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Alexandra BerryAlexandra Berry
Service Coordinator at Presidential Pools, Spas & PatioService Coordinator at Presidential Pools, Spas & Patio