Michael Marchitto
Rutherford
Summary
Experienced manager & sales specialist, adaptable and offers many years of experience overseeing operations to achieve organizational goals. Highly effective at achieving sales goals on a consistent basis in competitive, fast-paced sales environments by applying exceptional verbal and written communication strengths along with detailed knowledge of company products and deep customer relations expertise.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Operations & Sales Specialist
Tone House
New York
11.2023 - Current
- Drive revenue through membership sales, renewals, and upselling while exceeding targets
- Manage client relationships and retention through high-level service
- Track KPIs and optimize sales performance
- Collaborate with marketing and coaching teams on campaigns
- Support daily studio operations including scheduling and staffing
- Mentor team members on sales strategy and client experience
- Negotiated deals and handled complaints or objections.
Clinic Manager
BondVet
New York
01.2023 - 11.2023
- Oversee day-to-day operations and manage clinic P&L;
- Lead and mentor team members
- Own customer relations and team coordination
- Supervised staff to maintain high-quality patient care standards.
- Implemented efficient scheduling practices for veterinary services.
Clinic Manager
Sameday Health
New Jersey
01.2022 - 01.2023
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Coordinated with marketing and finance teams
- Ensured regulatory compliance and operational efficiency
- Supervised staff to maintain high-quality patient care standards.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
Studio Manager
Tone House
New York
07.2019 - 01.2022
- Oversaw and managed all daily operations and ensured exceptional member experiences at fitness facilities.
- Managed staff schedules and facilitated effective team communication for operational efficiency.
- Coordinated training programs for new team members and ongoing staff development.
- Developed protocols to enhance client communication and satisfaction.
- Collaborated with vendors to maintain equipment, ensuring optimal functionality for members.
- Conducted regular audits of facility cleanliness and compliance with health standards.
- Analyzed membership data to identify trends and improve service offerings for clients.
- Managed all aspects of daily business operations including budgeting, P & L oversight,staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained new team members on company policies and procedures.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
Assistant Studio Manager
Tone House
10.2016 - 06.2019
- Managed client relationships and operations
- Assisted in managing daily studio operations and scheduling classes.
- Handled client inquiries and provided exemplary customer service support.
- Assisted in training new staff members on studio policies and procedures.
- Supported marketing initiatives by promoting classes through social media platforms.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
Area General Manager
Youfit Health Clubs
Boca Raton
01.2015 - 09.2016
- Oversaw full facility operations and sales performance
- Managed staff recruitment, training, and performance evaluations.
- Developed and implemented marketing strategies to attract new members.
- Ensured compliance with health and safety regulations across all facilities.
- Collaborated with department heads to enhance member services and experiences.
- Coordinated community outreach programs to promote fitness initiatives.
- Facilitated staff meetings to communicate goals and gather feedback effectively.
Director/Coach
Youfit
07.2014 - 12.2014
- Managed training department and team culture
- Developed training programs for diverse fitness levels and goals.
- Led team meetings to strategize coaching techniques and member engagement.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Conducted assessments to evaluate client fitness levels and goals.
- Provided motivation and support during training sessions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
YouCoach Trainer
Youfit
Boca Raton
03.2014 - 07.2014
- Coached clients and delivered fitness programs
- Conducted fitness assessments to determine client exercise needs.
- Monitored client progress and adjusted programs as necessary.
- Led group exercise classes to promote community engagement.
Education
Bachelor of Science - Exercise Science And Health Promotion
Cabrini University
Radnor, PA 09.2009 - 12.2013
Skills
- Ability to lead and cultivate a team
- Result-oriented with strong sales performance
- Customer care and client relationship management
- Extensive knowledge of health and fitness
- Strong communication and interpersonal skills
- Operational and business management expertise
- Sales strategy
- Revenue generation
- Client retention
- Performance tracking
- Operational efficiency
- Customer relationship management
- Team coordination
- Staff mentorship
- Effective communication
- Problem solving
- Time management
- Conflict resolution
- Sales expertise
- Social media selling
- Staff education and training
- Client relations
- Upselling and cross selling
- Sales process optimization
- Operations oversight
- Territory management
- Fitness program design
- Strength training program development
Degree
Bachelor’s Of Science
Timeline
Operations & Sales Specialist
Tone House
11.2023 - Current
Clinic Manager
BondVet
01.2023 - 11.2023
Clinic Manager
Sameday Health
01.2022 - 01.2023
Studio Manager
Tone House
07.2019 - 01.2022
Assistant Studio Manager
Tone House
10.2016 - 06.2019
Area General Manager
Youfit Health Clubs
01.2015 - 09.2016
Director/Coach
Youfit
07.2014 - 12.2014
YouCoach Trainer
Youfit
03.2014 - 07.2014
Bachelor of Science - Exercise Science And Health Promotion
Cabrini University
09.2009 - 12.2013