AMY BISHOP
Worley
Cameron ,United States
1
Language
30
years of professional experience
Im a very dedicated hard worker with excellent customer/guest service experience. I thrive in fast pace working environment. I go above and beyond to assure that the guest/customer are very satisfied before leaving. Im a team player and always willing to help another associate if needed.
Work History
Site Services
6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Front Desk Guest Service Representative
9 Years 4 Months- Maintained excellent guest service standards. Maintained calm and professionalism. Fulfilled various guest requests. Resolved billing discrepancies for guests. Responded to guest inquiries and complaints. Ordered room amenities. Collaborated with housekeeping and maintenance teams. Handled common guest inquiries. Handled reservations and guest issues. Handled high-pressure situations during peak check-in times.
Sales Associate
6 Years 2 Months- Proactively assisted with store layout changes. Managed high-pressure situations. Managed store cleanliness. Participated in semi-annual inventory counts. Stocked shelves and stacked inventory. Helped cover shifts as needed. Offered stellar customer service.
Call Center Representative
3 Years 9 Months- Addressed issues during account renewal calls. Offered flexible payment options. Met collection targets. Maintained positive customer relations. Proactively followed up on aging accounts. Arranged payment plans with customers. Ensured collections adhered to FDCPA standards.
Education
- Business Management
Business Management - Some college (No degree)
Skills
Billing
Resolve Customer Issues
Housekeeping/Cleaning
Customer Support/Service
Sales
Credit and Collections
Sales Management
Data Quality
Check Processing
Hotel Reservation
Up-Selling
Reconciliation
Customer Relationship Management (CRM) Systems
Time Management
Automatic Call Distributor (ACD)
Retail Management
Call Centers
Fair Debt Collection Practices Act (FDCPA)
Customer Relations
Customer Retention/Renewal
Develop and Maintain Customers
Team Player
Customer Satisfaction
Personal Information
- Title: Front Desk Guest Service Representative
- Work Permit: I am authorized to work in the following countries: United States
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Site Services
Worley
05.2026 - CurrentRead More
Front Desk Guest Service Representative
IP Casino Resort Spa
10.2006 - 02.2016Read More
Sales Associate
SoundShop/Ticketmaster
05.2000 - 07.2006Read More
Call Center Representative
Naco Thousand Trails
06.1996 - 03.2000Read More
Mississippi Gulf Coast Community College - Jackson County Campus
from Business Management
Read More