Amy Bissell
Irving,TX
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Pharmacy Technician
Walmart
10.2017 - Current
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
Branch Supervisor
FNBT
01.2012 - 10.2017
- Boosted customer satisfaction with attentive service and prompt resolution of issues.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Assigned job roles and oversaw performance.
- Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Facilitated change management initiatives within the branch, helping team members adapt quickly to new processes or technology implementations for seamless transition periods.
Education
ADN - Clinical Nurse Leader
Brookhaven College
Dallas, TXSkills
- Problem-solving skills
- Pharmacy Software Proficiency
- Inventory Control
- Order Verification
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Drug Classification Knowledge
- Quality Control Procedures
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Limited Working
Timeline
Lead Pharmacy Technician
Walmart
10.2017 - Current
Branch Supervisor
FNBT
01.2012 - 10.2017
ADN - Clinical Nurse Leader
Brookhaven College