Amy Black
GADSDEN
Summary
Detail-oriented professional skilled in customer service, organization, and problem-solving. Proven ability to manage sensitive financial information and enhance client relationships while ensuring compliance with regulations.
Overview
17
17
years of professional experience
Work History
Revenue Clerk
Etowah County Courthouse
Gadsden, AL
07.2025 - Current
- Managed daily cash reconciliations to maintain financial integrity of courthouse transactions.
- Processed revenue receipts accurately and efficiently, ensuring compliance with county regulations.
- Assisted in preparing daily reports for departmental review, enhancing transparency and accountability.
- Assisted in preparing financial reports for departmental review, enhancing transparency and accountability.
- Maintained organized filing systems for revenue documentation, facilitating easy retrieval of information for audits.
- Managed sensitive financial information with discretion, maintaining strict confidentiality when handling customer data.
Transporter/Driver
Lighthouse Counseling
Gadsden, AL
12.2023 - 04.2025
- Operated transportation vehicles to ensure timely delivery of clients to appointments.
- Assisted clients with mobility challenges, providing support during transport to enhance their experience.
- Coordinated schedules with counseling staff to align transportation needs with client appointments efficiently.
- Maintained accurate records of trips and client interactions for compliance and reporting purposes.
- Ensured vehicle cleanliness and maintenance standards were met for safety and reliability.
- Developed rapport with clients to foster trust and improve overall satisfaction during transport services.
- Warmly greeted patients and visitors and made each feel welcome.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
Caregiver
Teresa Peterson
Rainbow City, AL
09.2022 - 10.2023
- Assisted with daily living activities, promoting independence and well-being.
- Developed personalized care plans tailored to individual needs and preferences.
- Monitored health conditions, promptly reporting changes to family members and healthcare professionals.
- Provided compassionate care, ensuring comfort and safety of clients.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
CNP Manager
Coosa Christian
Gadsden, AL
08.2017 - 06.2019
- Led daily operations of school cafeteria, ensuring efficient service delivery and compliance with health standards.
- Developed and implemented menu planning strategies to enhance nutritional offerings for students.
- Trained and mentored cafeteria staff on best practices in food preparation and customer service.
- Oversaw inventory management, optimizing stock levels to reduce waste and control costs.
- Organized special events such as themed lunches or holiday celebrations to create an enjoyable dining atmosphere for students and staff alike.
- Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
- Implemented new menu items, addressing student preferences and nutritional requirements.
- Managed daily operations for a smooth and timely service of meals to students and staff.
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
Manager/Cook
The Coffee Well
Gadsden, AL
10.2009 - 11.2015
- Oversaw daily operations, ensuring quality and consistency in beverage preparation.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Implemented new scheduling system, improving staff efficiency and service times.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Developed marketing strategies to increase community engagement and customer loyalty.
- Led team meetings to foster communication and address operational challenges proactively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
Associate of Arts - Marketing
Gadsden State Community College
Gadsden, AL03.1996
Skills
- Payment collection
- Tax compliance
- Financial reporting
- Attention to detail
- Organizational skills
- Time management
- Multitasking
- Problem-solving
- Customer service
- Teamwork
- Reliability
Timeline
Revenue Clerk
Etowah County Courthouse
07.2025 - Current
Transporter/Driver
Lighthouse Counseling
12.2023 - 04.2025
Caregiver
Teresa Peterson
09.2022 - 10.2023
CNP Manager
Coosa Christian
08.2017 - 06.2019
Manager/Cook
The Coffee Well
10.2009 - 11.2015
Associate of Arts - Marketing
Gadsden State Community College