Ann Moore
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and multitasking skills. Team Player and can work well unsupervised.
Overview
25
25
years of professional experience
Work History
Revenue Clerk
City of Fairborn
Fairborn, OH
05.2023 - Current
- Processed payments, including cash, checks and credit card transactions.
- Verified accuracy of invoices and billing statements.
- Resolved disputes regarding billing errors or incorrect charges by researching account information and communicating with customers directly via phone or email.
- Assisted customers in setting up payment plans when necessary for overdue accounts.
- Generated daily deposits for cash receipts received from customers.
- Collaborated with accounting staff on month-end closing tasks related to revenue collection processes.
- Updated internal databases with new customer account information as needed.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Completed and submitted tax forms and returns for City residents to RITA.
- Set up new Utility Accounts
- Close out Utility Account
Confidential Secretary
Port Charlotte Middle School
Port Charlotte, FL
09.2022 - 04.2023
- Organized and maintained paper and electronic files, including confidential documents.
- Answered telephone calls and responded to emails in a timely manner.
- Scheduled appointments and maintained calendars of senior staff members.
- Maintained and balanced school checking account.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placed orders for supplies; verified receipt of supplies.
- Provided administrative support to the team by ordering office stationery items and other materials required for work purposes.
- Prepared expense reports, invoices and travel arrangements for employees as well as clients when necessary.
- Assisted with special projects such as research studies, surveys or events planning activities.
- Received incoming mail on behalf of the company and distributed it accordingly.
- Directed clients and guests to correct departments, rooms and staff members.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Prepared and took daily deposit to the bank.
- Processed payroll for the school.
Administrative Assistant
Webb, Lorah & McMillan, PLLC
Punta Gorda, FL
01.2022 - 09.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails and other written correspondence as required by management staff.
- Collected personal income tax returns for processing.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
Revenue Specialist
City of Fairborn
Fairborn, OH
02.2020 - 07.2021
- Researched customer accounts for accuracy in billing information.
- Collect and process utility payments
- Prepare daily deposit for the bank
- Prepare work orders for technicians
- Create and terminate water accounts
- Provided support for customers regarding billing inquiries, pricing issues, and payment plans.
- Generated weekly, monthly, quarterly reports
- Responded promptly to client inquiries about their account balances or payment arrangements.
Assistant to the Mayor/Account Clerk II
City of Greenville, Police Department
Greenville, OH
11.1998 - 06.2018
- Prepared press releases announcing new policies implemented by mayor's office.
- Organized and maintained the Mayor's calendar, scheduled appointments and ensured timely arrival to meetings.
- Assisted in preparation of presentations for City Council meetings.
- Greeted visitors to the office of the Mayor and answered inquiries as needed.
- Coordinated travel arrangements for the Mayor, including airfare, hotel accommodations and car rentals.
- Provided administrative support such as filing documents, scheduling conference calls and ordering supplies.
- Responded promptly to emails from constituents regarding their concerns or requests for assistance from the Mayor's office.
- Managed incoming phone calls from citizens seeking help from the mayor's office.
- Maintained a detailed inventory of all items purchased by or donated to mayor's office.
- Processed expense reports submitted by staff members traveling on behalf of mayor's office.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Prepared and process income tax returns for residents
- Collect income tax payments
- Prepare daily bank deposits
- Monthly/Quarterly reports
Education
High School Diploma -
Greenville Sr. High School
Greenville06-1994
Some College (No Degree) - Business Management
Bowling Green State University
Bowling Green, OHSome College (No Degree) - Business Management
Edison Community College
Piqua, OHSkills
- Invoice And Payment Tracking
- Account Reconciliation Abilities
- Payment Coordination
- Bank Account Reconciliations
- Financial Data Entry
- Financial Recordkeeping
- Payment Processing
- Cashflow Processes
- Payment Verification
- Accounting Operations Processes
- Collections And Invoice Processing
- Customer Communication
- Billing Dispute Resolution
- Payroll Coordination
- Cash Control
- Submitting Tax Payments
- Tax Liability Calculation
- Tax Return Audit
- Closing Procedures
Languages
English
Professional
References
References available upon request.
Timeline
Revenue Clerk
City of Fairborn
05.2023 - Current
Confidential Secretary
Port Charlotte Middle School
09.2022 - 04.2023
Administrative Assistant
Webb, Lorah & McMillan, PLLC
01.2022 - 09.2022
Revenue Specialist
City of Fairborn
02.2020 - 07.2021
Assistant to the Mayor/Account Clerk II
City of Greenville, Police Department
11.1998 - 06.2018
High School Diploma -
Greenville Sr. High School
Some College (No Degree) - Business Management
Bowling Green State University
Some College (No Degree) - Business Management
Edison Community College
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