Brittney Logan
Kettering
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
12
12
years of professional experience
Work History
Civilian Dispatcher
City of Fairborn
05.2023 - Current
- Manage high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicate with police and firefighter/emt's to coordinate timely arrival of emergency services.
- Direct dispatching, routing, and tracking of 10-12 fleet vehicles.
- Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Kettering Transportation Services
03.2021 - 04.2023
- Direct dispatching, routing and tracking of 15-24 fleet vehicles.
- Closely monitor dispatch board to triage and prioritize over numerous daily calls.
- Facilitated communication between customers and field personnel to answer questions or resolve concerns.
Civilian Dispatcher
Montgomery County Sheriff’s Office
03.2016 - 03.2021
- Responded to and entered over 100 daily caller requests. Also provided information about assistance and timeframes.
- Trained several new employees in various procedures and gave feedback on daily work performance to increase productivity, personnel safety, and caller satisfaction.
Dispatcher/EMT-Basic
Parastar/Community EMS
09.2012 - 02.2016
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Directed dispatching, routing and tracking of several fleet vehicles.
- Trained several new employees in various procedures and gave feedback on daily work performance.
Education
Sinclair Community College
Dayton, OHCertificate - Emergency Medical Services - Paramedic
Baker College
06.2012
High School Diploma -
Thomas M. Cooley High School
06.2000
Skills
- Route Planning and Adjustment
- Effective Communication
- Personnel Monitoring
- Time Management
- Customer Service
- Strategy Development
- Task Prioritization
- Multi-tasking
Timeline
Civilian Dispatcher
City of Fairborn
05.2023 - Current
Dispatcher
Kettering Transportation Services
03.2021 - 04.2023
Civilian Dispatcher
Montgomery County Sheriff’s Office
03.2016 - 03.2021
Dispatcher/EMT-Basic
Parastar/Community EMS
09.2012 - 02.2016
Sinclair Community College
Certificate - Emergency Medical Services - Paramedic
Baker College
High School Diploma -
Thomas M. Cooley High School
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