AMANDA J. JORDAN
Nashua,NH
Summary
Experienced in managing lifecycle logistics, driving milestone execution, and facilitating critical communications across cross-functional teams and key stakeholders. Ensures programmatic compliance and operational readiness through rigorous configuration management, meticulous attention to detail, and strategic resource allocations. Proven capability to mitigate risks in high-visibility, complex environments, consistently delivering optimized solutions and mission-critical capabilities with efficiency and precision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Civilian Dispatcher
City of Nashua New Hampshire
Nashua, NH
05.2024 - Current
- Ensured rapid response to public needs, demonstrating professionalism and operational efficiency.
- Executed resource allocation and task delegation per organizational policies and regulatory frameworks, prioritizing actions based on risk assessments and asset availability to support programmatic goals.
- Conducted data analysis and research across multiple enterprise databases, synthesizing information to provide actionable intelligence and decision support for cross-functional teams.
Civilian Dispatcher
Town of East Bridgewater
East Bridgewater, MA
05.2023 - 04.2024
- Evaluated situations swiftly to make informed decisions on resource allocation, enhancing response effectiveness.
- Monitored multiple channels of communication simultaneously while maintaining a calm demeanor under pressure.
- Collaborated with police officers, firefighters, and EMS personnel to deliver optimal service for public safety needs.
- Documented critical actions, decisions, and execution metrics to maintain audit readiness and support operational transparency.
Internship Student
East Bridgewater Police Station
East Bridgewater, MA
06.2022 - 08.2022
- Shadowed patrol officers and specialized units to learn investigative procedures and report writing, contributing to operational knowledge.
- Observed patrol procedures, dispatch operations, and community policing efforts to understand law enforcement practices and their community impact.
- Communicated with team members to facilitate information exchange and enhance collaboration.
Education
MS - Criminal Justice Concentration in Homeland Security
Tiffin University
Tiffin, Ohio04-2025
BA - Criminal Justice & Intelligence and Security Studies
Franklin Pierce University
Rindge, New Hampshire10-2023
Skills
- Emergency response protocols
- Regulatory compliance
- Crisis management
- Communication and collaboration
- Team coordination
- Organization and time management
- Multitasking
- Creative problem-solving
- Emotional intelligence
Certification
- Emergency Medical Dispatch (EMD)
- Cardiopulmonary Resuscitation (CPR)
- First-Aid Training
- Occupational Safety and Health Administration 10 Hour (OSHA)
- CPI OpenFox
- Integrated Public Alert and Warning System (IPAWS)
- Criminal Justice Information Services (CIJIS)
- Computer Aided- Dispatch (CAD)
- PowerPhone
- Next Generation 911 (NG911)
- IMC Public Safety
- Microsoft Office
- Microsoft Word
- Microsoft PowerPoint
Timeline
Civilian Dispatcher
City of Nashua New Hampshire
05.2024 - Current
Civilian Dispatcher
Town of East Bridgewater
05.2023 - 04.2024
Internship Student
East Bridgewater Police Station
06.2022 - 08.2022
MS - Criminal Justice Concentration in Homeland Security
Tiffin University
BA - Criminal Justice & Intelligence and Security Studies
Franklin Pierce University