Devon Player

Handled inbound calls from push button emergency phones in various locations, including elevators and pool areas, facilitating timely emergency response.

• Responded to testing emergency calls, dispatching elevator companies or appropriate authorities to uphold safety standards.
• Utilized Moxie Smart Scheduler software to streamline technician dispatching and routing for efficient resolution of audio issues with emergency phones.

• Supported internal and external customers with travel reservations and resolved complex inquiries to enhance customer experience.
• Booked flights hotels car reservations also modify and cancel as well.
• Supervised travel advisors, offering guidance on travel-related policies and booking applications to ensure compliance and accuracy.

Trained on Worldspan and Sabre Red software, optimizing post-booking processes for efficiency

• Responding to alarm activations to maintain top security protocol
• Visually and audibly monitor surveillance activity to:
• Executed safety measures to secure workplace environment
• Facilitated comprehensive protection measures for personnel and assets
• Implemented theft deterrent strategies to protect retail assets
• Contacting police for emergencies
• Conducted surveillance to identify and prevent employee theft
• Writing reports dealing with loss prevention intervention, video surveillance, etc.
• Voice down communication with clients

• Monitored, analyzed, measured, and interpreted digital interactions and relationships among people, topics, ideas, and content to enhance understanding of engagement dynamics.
• Facilitated interactions in workplace and external-facing communities to foster collaboration and information exchange.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Assisted customers with American Express travel points by arranging flights, booking hotel rooms, and coordinating car rentals.
• Received performance evaluations based on booking accuracy for flights and hotels.
• Qa scores of 85% above consider as passing for the month
• Achieved RTF score of 70% or higher for monthly evaluation.
• Achieved Voc score of 70% or higher for monthly evaluation.
• Achieved combined monthly scores exceeding 70% to meet evaluation standards.
• Sold a minimum of 5 hotel rooms per month to earn $5 bonus per sale, while maintaining 45 wpm.