CALEB MILLS
Spartanburg,USA
Summary
Dynamic professional with extensive experience in emergency response and customer relations, notably at BMW Manufacturing. Proven ability to lead teams and enhance service standards, leveraging critical thinking and crisis management skills. Recognized for training new staff and implementing effective communication protocols to ensure public safety and operational efficiency.
Overview
6
6
years of professional experience
Work History
Emergency Dispatcher
BMW Manufacturing
Greer, SC
02.2025 - Current
- Assessed emergency situations and coordinated with first responders.
- Operated communication systems for accurate, timely dispatch.
- Maintained detailed logs for each call and response.
- Provided clear emergency instructions to callers.
- Trained new dispatchers and updated protocols for accuracy.
- Monitored multiple radio frequencies to ensure constant communication.
Customer Relations Manager
American Freight Furniture
Spartanburg, SC
03.2024 - 12.2024
- Handled inquiries and resolved issues to improve customer satisfaction.
- Trained employees and implemented CRM-based improvements.
- Developed policies to streamline customer service processes.
- Monitored service standards and coached team members.
Assistant General Manager
Best Western Hotel
Boiling Springs, SC
03.2024 - 10.2024
- Managed daily operations, scheduling, and financial reporting.
- Led training and onboarding of new staff.
- Resolved guest issues and supported community outreach initiatives.
- Collaborated with marketing to boost visibility and engagement.
Administrative Assistant
University Behavioral Health
Piscataway, NJ
02.2023 - 12.2023
- Organized meetings, maintained faculty schedules, and coordinated communications.
- Provided administrative support including document preparation and calendar management.
- Compiled data reports and arranged logistics for special events.
- Acted as liaison among students, faculty, and administration.
Shift Manager
Zaxby's Restaurant
Forest City, NC
02.2022 - 12.2022
- Supervised operations and enforced safety policies.
- Trained new team members and managed inventory.
- Improved workflow through staff meetings and process updates.
Business Development Executive
Nissan of Shelby
Shelby, NC
06.2021 - 02.2022
- Built client relationships and presented product offerings.
- Conducted market research and organized brand networking events.
- Developed and refined sales strategies in collaboration with internal teams.
Sales Floor Manager
Walmart
Forest City, NC
11.2019 - 05.2021
- Oversaw floor operations and optimized inventory processes.
- Trained staff, conducted reviews, and resolved customer concerns.
- Implemented merchandising strategies to drive sales.
Education
Master of Criminal Justice -
Rutgers University
New Brunswick, NJ11.2023
High School Diploma -
Isothermal Community College
Spindale, NC06.2021
Associate of Arts - Finance
Spartanburg Community College
Spartanburg, SCSkills
- Emergency response and protocols
- Dispatch operations and communication
- Customer service and conflict resolution
- Team leadership and training
- Administrative support and scheduling
- Crisis management and stress handling
- Data entry and reporting
- Public safety coordination
- Call control techniques
- Critical thinking and multitasking
- Map reading and navigation
- Professional demeanor and reliability
References
Available upon request.
Timeline
Emergency Dispatcher
BMW Manufacturing
02.2025 - Current
Customer Relations Manager
American Freight Furniture
03.2024 - 12.2024
Assistant General Manager
Best Western Hotel
03.2024 - 10.2024
Administrative Assistant
University Behavioral Health
02.2023 - 12.2023
Shift Manager
Zaxby's Restaurant
02.2022 - 12.2022
Business Development Executive
Nissan of Shelby
06.2021 - 02.2022
Sales Floor Manager
Walmart
11.2019 - 05.2021
Master of Criminal Justice -
Rutgers University
High School Diploma -
Isothermal Community College
Associate of Arts - Finance
Spartanburg Community College
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