Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrina Duphorn

Fargo,United States

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Red River Regional Dispatch Center
11.2023 - 02.2024
  • Followed established protocols for professional handling of emergency situations.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders
    deliver appropriate care and support to individuals.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Maintained highest standard of ethics and professionalism, interacting sensitively with patients and strictly observing confidentiality.
  • Observed strict confidentiality rules to maintain data integrity and protect clients.

Manufacturing Production Associate

Marvin Windows And Doors, Inc.
02.2022 - 11.2023
  • Organized work to meet demanding production goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Inspected finished products for quality and adherence to customer specifications.
  • Documented production information via daily system logs and discussed issues with management.
  • Made sure that products were produced on time and are of good quality.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set

First Responder

Marvin Windows And Doors, Inc.
02.2022 - 11.2023
  • Evaluated injured or ill persons to determine nature and extent of concerns.
  • Learned new techniques to better serve patients' needs.
  • Kept up with continuing education requirements to maintain certification.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Cosmetologist

MJ Capelli
01.2020 - 02.2021
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments
    for services rendered.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer
    and health risk of shared environment.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Cosmetologist

Great Clips
05.2019 - 01.2020
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving
    activities to support teamwork.
  • Actively listened to customers' requests, confirming full understanding before addressing
    concerns.
  • Worked flexible hours; night, and weekends.
  • Identified issues, analyzed information and provided solutions to problems.

Restaurant Waitress

Big J's Smoke House
03.2019 - 05.2019
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Completed credit payments via card processing systems.
  • Kept register accurate through correct billing, payment processing and cash management
    practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.

Education

Cosmetology License - Cosmetology Education

The Salon Professional Academy
Fargo, ND
01.2019

High School Diploma -

Rothsay Public School
Rothsay, MN
05.2017

Skills

  • Emergency Dispatcher Certification
  • Accuracy and Precision
  • Public Safety
  • Situational Awareness
  • Information documentation
  • Customer Service
  • NCIC Database
  • Quality Assurance
  • Quick Response Time
  • Typing Speed
  • Works Well Under Pressure
  • Emergency Medical Instruction
  • Problem-Solving
  • Crisis Management
  • Computer Skills
  • Data Entry
  • Teamwork and Collaboration
  • CPR and First Aid
  • Information Security
  • Reliability
  • Continuous Improvement
  • Safety Protocols
  • Professionalism
  • Time Management
  • Multitasking
  • Attention to Detail
  • Sanitation Practices
  • Scheduling appointments
  • Clear Communication
  • Data Collection
  • Key holder experience
  • Follow-up skills
  • HIPAA Compliance

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • Heartsaver CPR AED
  • Licensed Cosmetologist - 2019


Timeline

Emergency Dispatcher

Red River Regional Dispatch Center
11.2023 - 02.2024

Manufacturing Production Associate

Marvin Windows And Doors, Inc.
02.2022 - 11.2023

First Responder

Marvin Windows And Doors, Inc.
02.2022 - 11.2023

Cosmetologist

MJ Capelli
01.2020 - 02.2021

Cosmetologist

Great Clips
05.2019 - 01.2020

Restaurant Waitress

Big J's Smoke House
03.2019 - 05.2019

Cosmetology License - Cosmetology Education

The Salon Professional Academy

High School Diploma -

Rothsay Public School

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