Ashley Flynn
Parma Heights,OH
Summary
Reliable Emergency Dispatcher with background in efficiently coordinating emergency services. Strengths include high-level multitasking, managing high-stress situations, and clear communication skills. Experience includes communicating with first responders efficiently and providing calm reassurance during crisis situations.
Overview
15
15
years of professional experience
Work History
Emergency Dispatcher
City of Strongsville
Strongsville, Ohio
10.2016 - Current
- Ensured compliance with local protocols and procedures during each incident response.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Monitor, receive, and transmit communication for service areas and facilities through the operation of CAD, multi-line telephone, and multiple radio frequencies.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Police Radio Dispatcher
Ohio State Highway Patrol
Medina, Ohio
01.2013 - 10.2016
- Facilitated seamless communication among police units, enhancing operational effectiveness.
- Maintained accurate records of calls and incident reports systematically.
- Assisted with training new dispatchers on operational procedures effectively.
- Handled high-pressure situations calmly while prioritizing urgent requests.
- Managed radio dispatch operations during special events, facilitating efficient communication between law enforcement units.
Special Events Manager
Student Safety Services - OSU Police Department
Columbus, Ohio
08.2010 - 09.2012
- Supervised staff to ensure daily shifts operated in accordance with the Standard Operating Procedure in a highly professional manner.
- Developed event timelines and ensured tasks were completed on schedule.
- Developed and assigned weekly schedules and deployments of special duty shifts, and used oral and written communication to ensure that each employee understood his or her duties.
- Supervised, administered, and evaluated Special Duty operations, including football games, basketball games, concerts, and surveillance operations, to ensure the safety of students and visitors during events.
Education
Bachelor of Arts - Criminology
The Ohio State University
Columbus, OH06-2012
Bachelor of Arts - Psychology
The Ohio State University
Columbus, OH06-2012
Skills
- AED and CPR Certified
- LEADS Certified
- APCO EMD Certified
- CPR/First aid certification
- Crisis negotiation
- Telecommunicator Emergency Response Taskforce Certification
- Southwest Enforcement Bureau Tactical Dispatcher
- Leadership Skills
- CIT Certified
- Peer Support Team Member - ICISF Certification
Accomplishments
- Dispatcher of the year 2018
- Multiple Gold Star Nominations
- Lead Dispatcher
Timeline
Emergency Dispatcher
City of Strongsville
10.2016 - Current
Police Radio Dispatcher
Ohio State Highway Patrol
01.2013 - 10.2016
Special Events Manager
Student Safety Services - OSU Police Department
08.2010 - 09.2012
Bachelor of Arts - Criminology
The Ohio State University
Bachelor of Arts - Psychology
The Ohio State University
Similar Profiles
Danalyn WimerDanalyn Wimer
911 Emergency Dispatcher at City of Strongsville911 Emergency Dispatcher at City of Strongsville
Daniel BaumanDaniel Bauman
Life Guard/Head Guard at City of StrongsvilleLife Guard/Head Guard at City of Strongsville
Jennifer KearneyJennifer Kearney
Dispatcher at City Of StrongsvilleDispatcher at City Of Strongsville
Magda AugustinMagda Augustin
RN Floor at Pleasant Lake VillaRN Floor at Pleasant Lake Villa
Johnathan MorrisJohnathan Morris
Youth Care Specialist Shift Lead at OhioGuidestoneYouth Care Specialist Shift Lead at OhioGuidestone