Grecia Hernandez
Tarzana,CA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
7
7
years of professional experience
Work History
Emergency Dispatcher
Life Alert Emergency Response
01.2019 - Current
- Handling emergency phone calls and obtained pertinent information with composed approach
- Entering information on computerized systems to verify locations and notify nearest responders
- Maintained and updated crucial and confidential information including phone numbers and addresses
- Prioritized response to public emergency and non-emergency calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Customer Service Representative
CVS Pharmacy Inc.
04.2017 - 12.2018
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Educated customers on special pricing opportunities and company offerings
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Delivered service and support to each customer, paving way for future business opportunities
- Answered multiple inbound calls per day and directed to designated individuals or departments.
Education
Certified Phlebotomy Technician -
Los Angeles Career College
03.2022
Medical Assistant Certification -
UEI College
07.2018
High school diploma -
RESEDA SENIOR HIGH SCHOOL
06.2015
Skills
- Quality assurance
- Computer based dispatch systems
- Critical thinker
- Customer Inquiries
- Information documentation
- Customer service
- Relationship building
- BLS (CPR and AED)
- Dispatcher Monitoring
- Data Entry
- 43 WPM
Languages
English
Spanish
Additional Information
REFERENCES:
- David Abeyta (Supervisor) (818) 922- 3343
- Lisa Weinberg (818) 321-2041
- Louise Ponce (818) 512-2705
Timeline
Emergency Dispatcher
Life Alert Emergency Response
01.2019 - Current
Customer Service Representative
CVS Pharmacy Inc.
04.2017 - 12.2018
Certified Phlebotomy Technician -
Los Angeles Career College
Medical Assistant Certification -
UEI College
High school diploma -
RESEDA SENIOR HIGH SCHOOL
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