Mildred Reede
Peridot,AZ
Summary
Dynamic Emergency Dispatcher with proven expertise in optimizing emergency response through exceptional situational awareness and effective communication. Skilled in quality assurance and risk mitigation, I enhanced response times and developed training programs, ensuring high standards in public safety and operational efficiency.
Overview
18
18
years of professional experience
Work History
Emergency Dispatcher
San Carlos Apache Tribe
01.2001 - 10.2015
- Managed emergency calls, prioritizing responses based on urgency and resource availability.
- Coordinated with the medical teams and the fire department to ensure effective incident resolution.
- Collaborated with law enforcement and medical services to optimize inter-agency communication protocols.
- Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
- Deescalated potentially volatile situations between callers and first responders through skilled mediation techniques when necessary.
- Assisted field personnel with scene coordination via radio communications ensuring a safer environment for both patients and providers.
- Facilitated the dispatch of appropriate resources during mass casualty incidents by effectively triaging incoming calls and prioritizing response efforts.
- Maintained accurate records of dispatched calls for quality assurance and future reference.
- Developed training materials for new dispatchers, enhancing onboarding efficiency and knowledge retention.
- Coordinated emergency response efforts through efficient communication with first responders and field personnel.
- Assessed and prioritized incoming emergency calls to ensure rapid dispatch of appropriate resources.
- Monitored real-time data from emergency systems to enhance situational awareness during incidents.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assisted callers in emergency situations with appropriate information and support.
Supply Specialist
US Army
05.1997 - 05.2000
- Managed logistics operations, ensuring timely supply chain delivery and inventory accuracy.
- Coordinated procurement processes, optimizing resource allocation and reducing operational costs.
- Developed training programs for new personnel, enhancing team efficiency and compliance with regulations.
- Implemented inventory management systems, increasing accuracy in stock levels and order fulfillment.
- Managed inventory control processes to ensure accurate supply levels and availability.
- Streamlined reporting procedures for tracking supply usage and forecasting needs.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maintained strict compliance with military regulations regarding procurement, storage, and disposal of sensitive items.
- Tracked unit supply budget and reported discrepancies to promote adherence.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
- Coordinated transportation logistics for the movement of supplies between units or locations as needed.
- Negotiated contracts with vendors, securing favorable terms for the acquisition of mission-critical equipment and materials.
- Maintained automated system for tracking group supplies and equipment.
Education
Associate of Applied Science - Social Work
San Carlos Apache College
San Carlos, AZ05-2025
Skills
- Customer service
- Situational awareness
- Employee supervision
- Information documentation
- Public safety
- Memory retention
- Accuracy and precision
- Quality assurance
- Typing speed
- Emergency procedures
- Risk mitigation
Timeline
Emergency Dispatcher
San Carlos Apache Tribe
01.2001 - 10.2015
Supply Specialist
US Army
05.1997 - 05.2000
Associate of Applied Science - Social Work
San Carlos Apache College