Years of customer service
Lisa Starley
Endicott,NY
Overview
27
27
16
16
Sales
Work History
Emergency Dispatcher
Maximum Security Alarms
Vestal, NY
03.2023 - 11.2023
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Developed strong relationships with local hospitals, resulting in seamless coordination during medical emergencies.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Reduced miscommunication among team members by implementing standardized terminology within the dispatch center.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Optimized productivity to improve on-time emergency response and life support.
Flooring Specialist
Lowes
Vestal, NY
08.2021 - 06.2022
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
- Led and motivated sales team to meet and exceed sales goals.
- Developed contracts and selected materials and designs with customers.
- Spearheaded credit sales to enable clients to make purchases and to increase our sales goals.
- Worked with installation teams and distribution to insure proper service.
- Assisted clients with additional sales and installations within other areas of the business.
Apple Specialist
Best Buy
Vestal , Ny
02.2017 - 04.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Seafood manager
Weis Markets Inc
Binghamton, NY
03.2011 - 01.2017
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Monitored industry trends to adapt strategies accordingly.
- Launched successful marketing campaigns that drove brand awareness among target audiences.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with internal departments to align marketing campaigns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Collected, arranged, and input information into database system.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Created and managed project plans, timelines and budgets.
Merchandise Coordinator
Christmas Tree Shops
Johnson city , NY
10.2007 - 09.2010
- Gathered, organized and input information into digital database.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Led successful sales presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Created and managed project plans, timelines and budgets.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
- Collaborated with internal departments to align marketing campaigns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Skills
- Employee Supervision
- Information Documentation
- Customer Inquiries
- Reference Assistance
- Prioritizing Effectively
- Customer Service
- Service Requests
- Project Requirements
- Customer Satisfaction
- Quality Assurance
- Conflict Resolution
- Data Tracking
- Alarm System Monitoring
- Team Meetings
Timeline
Emergency Dispatcher
Maximum Security Alarms
03.2023 - 11.2023
Flooring Specialist
Lowes
08.2021 - 06.2022
Apple Specialist
Best Buy
02.2017 - 04.2020
Seafood manager
Weis Markets Inc
03.2011 - 01.2017
Merchandise Coordinator
Christmas Tree Shops
10.2007 - 09.2010