Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic
Amy Blease

Amy Blease

Lugoff,SC

Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceWork from home optionCareer advancementHealthcare benefits401k match

Summary

Disciplined individual skilled in collecting and verifying patient demographic and insurance information and preparing and maintaining medical records. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Dispatcher

Kershaw County
01.2023 - Current
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Cultivated client rapport by interfacing with callers to aid with medical emergencies.
  • Optimized productivity to improve on-time emergency response and life support.

Customer Account Representative

Receivable Solutions Inc
01.2024 - 07.2024
  • Prepared and shared account details, insurance coverage and funds.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assist with account balances and current needs.
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Kept detailed records of customer interactions for optimal traceability.

Bakery Clerk

Publix Bakery
04.2022 - 01.2023
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.

Evidence Custodian

Cayce Police Department
11.2019 - 02.2022
  • Collaborated with law enforcement investigators and court officials to determine evidence requirements and deliver timely, helpful support.
  • Submitted evidence to supervisors, crime labs or court officials for legal proceedings.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures and monitored access to prevent unauthorized handling.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Emergency Dispatcher

Cayce Police Department
07.2018 - 11.2019
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.

Education

Associate of Science - Medical Billing And Coding

University of Arkansas Grantham
Little Rock, AR
06-2026

Skills

  • Deescalation
  • Accuracy and precision
  • Public safety
  • Employee supervision
  • HIPAA compliance
  • Insurance verification
  • Medical record review
  • Medical terminology expertise
  • Medical billing procedures
  • Patient confidentiality
  • Payment posting
  • Medical software applications

Accomplishments

    Received awards for providing life saving instruction.

    Received shift of the month awards along with co-workers.

Certification

  • EMD - Emergency Medical Dispatch
  • Evidence Custodian Training - 2020
  • NCIC Certification - 2013
  • ALS CPR Certification - Every 2 years since 2011

Software

Microsoft Word

Microsoft Outlook

Epic

Motorola Elite Dispatch

Zuercher

Timeline

Customer Account Representative

Receivable Solutions Inc
01.2024 - 07.2024

Emergency Dispatcher

Kershaw County
01.2023 - Current

Bakery Clerk

Publix Bakery
04.2022 - 01.2023

Evidence Custodian

Cayce Police Department
11.2019 - 02.2022

Emergency Dispatcher

Cayce Police Department
07.2018 - 11.2019

Associate of Science - Medical Billing And Coding

University of Arkansas Grantham

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