Stacey Pearson
White Hall,AR
Summary
Adept at enhancing public safety and operational efficiency, my tenure at El Dorado Police Department showcased my ability to streamline emergency response processes and leverage my critical thinking and telecommunications skills. Demonstrated excellence in customer service and emergency procedures, ensuring swift, effective resolutions in high-pressure environments. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
17
17
years of professional experience
Work History
Emergency Dispatcher
El Dorado Police Department
09.2017 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Administrative Assistant
South Arkansas Community College
12.2015 - 12.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Store Manager
Stage Stores
12.2011 - 10.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Associate
Walmart
01.2008 - 02.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
GED -
El Dorado High School
El Dorado06.2013
Skills
- Situational Awareness
- NCIC Database
- Public Safety
- Telecommunications
- Emergency Procedures
- Deescalation
- Works Well Under Pressure
- Critical Thinking
- Computer Skills
- Active Listening
- Computer-aided dispatching
- Data Entry
- Police and fire procedures
- Stress Tolerance
- Map reading skills
- EMS Dispatch
- Verbatim Transcription
- Multitasking Abilities
Timeline
Emergency Dispatcher
El Dorado Police Department
09.2017 - Current
Administrative Assistant
South Arkansas Community College
12.2015 - 12.2016
Store Manager
Stage Stores
12.2011 - 10.2015
Sales Associate
Walmart
01.2008 - 02.2011
GED -
El Dorado High School
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