Amanda Marquis
East Haven,CT
Summary
With a proven track record at American Medical Response, AMR, I excel in high-stakes environments, demonstrating exceptional situational awareness and critical thinking. My background includes enhancing emergency response times and fostering customer relationships, underpinned by CPR/AED certification and adept multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher
American Medical Response, AMR
09.2018 - Current
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications and technology advancements.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted callers in emergency situations with appropriate information and support.
Volunteer Firefighter/EMT-B
East Haven Fire Department
01.2016 - 03.2020
- Administered first aid and conducted emergent response management.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
Emergency Medical Technician Basic
Hunter's Ambulance Service
03.2017 - 09.2018
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Administered basic life support to patients at scene, en route to hospital and pre-hospital settings.
Sales Associate
J.Crew Factory
05.2014 - 03.2017
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Police Internship
East Haven Police Department
12.2015 - 05.2016
- Maintained records in the record division.
- Created a weekly bulletin for the EHPD officers.
- Attended ride alongs with EHPD officers.
- Observed the EHPD dispatch center.
Education
Criminal Justice
Mitchell College
New London, CT05.2016
High School Diploma -
Lyman Hall High School
Wallingford, CT06.2012
Skills
- Customer Service
- Situational Awareness
- CPR/AED certified
- Employee Supervision
- Multitasking
- Critical thinker/Problem solver
Accomplishments
Unit Citation for a technical rescue
Certification
Emergency Medical Dispatch (EMD)
Cardiopulmonary Resuscitation (CPR)
Automated External Defibrillator (AED)
Timeline
Emergency Dispatcher
American Medical Response, AMR
09.2018 - Current
Emergency Medical Technician Basic
Hunter's Ambulance Service
03.2017 - 09.2018
Volunteer Firefighter/EMT-B
East Haven Fire Department
01.2016 - 03.2020
Police Internship
East Haven Police Department
12.2015 - 05.2016
Sales Associate
J.Crew Factory
05.2014 - 03.2017
Criminal Justice
Mitchell College
High School Diploma -
Lyman Hall High School