Tami Wolnik
Heber,UT
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 25 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Overview
25
25
years of professional experience
Work History
Emergency Dispatcher
Wasatch County Sheriffs Office
10.2008 - Current
- Improved response times by prioritizing and efficiently managing emergency calls.
- Enhanced dispatcher training programs for more effective communication with first responders.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
Emergency Dispatcher
Summit County Sheriffs Office
02.2003 - 10.2008
- Improved response times by prioritizing and efficiently managing emergency calls.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
- Supported community safety by effectively dispatching fire departments to fire-related emergencies.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
Emergency Dispatcher
Wasatch County Sheriffs Office
04.1999 - 02.2003
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
- Provided life-saving assistance with medical emergencies over the phone, guiding callers through proper procedures until help arrived.
- Streamlined information gathering from callers, allowing for quicker decision-making and resource allocation.
- Collaborated closely with law enforcement agencies to ensure timely responses to incidents requiring police intervention.
Education
High School Diploma -
Wasatch High School
Heber, UT05.1993
Skills
- Information Documentation
- Customer Service
- NCIC Database
- Telecommunications
- Emergency Procedures
- Public Safety
- Emergency Fire Dispatcher Certification
- Problem Solving
- Critical Thinking
- Typing Speed
- Quick Response Time
- Information Gathering
- Decision Making
- Active Listening
- Attention to Detail
- Situational Awareness
- Computer-Aided Dispatching
- Police and Fire Procedures
- Emergency Assessment
- EMS Dispatch
- Computer Skills
- Information Intake
- Decision-Making
- Call Management
- Basic Life Support Understanding
- Problem-Solving
- Works Well Under Pressure
- Information Gathering and Relay
- Map Reading Skills
- Emergency Medical Instruction
- 911 System Information Databases
- Radio Frequencies Monitoring
- Information Relay
- Prioritizing Situations
- Rapid Needs Assessment
- Good Judgment
- Cross-Departmental Teamwork
- CPR and First Aid
- Public Safety Telecommunicator (PST)
- Emergency Medical Dispatch (EMD)
- Public Safety Telecommunicator
- Dependable and Responsible
- Emergency Medical Dispatcher Certification
- Emergency Medical Dispatch
Timeline
Emergency Dispatcher
Wasatch County Sheriffs Office
10.2008 - Current
Emergency Dispatcher
Summit County Sheriffs Office
02.2003 - 10.2008
Emergency Dispatcher
Wasatch County Sheriffs Office
04.1999 - 02.2003
High School Diploma -
Wasatch High School
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