Dyanna Young
Sherman,TX
Summary
Dynamic dispatcher with extensive experience in coordinating technician operations and managing service routes to enhance customer satisfaction. Excels in conflict resolution and effective communication, ensuring seamless interactions and timely issue resolution. Known for adaptability and a proactive approach to optimizing service efficiency.
Overview
25
25
years of professional experience
Work History
Dispatcher
Auto Glass Direct
South River, New Jersey
03.2026 - 09.2026
- Coordinated daily dispatch operations for auto glass installation and repair services.
- Managed technician scheduling to optimize service routes and reduce response times.
- Utilized dispatch software for real-time tracking of orders and technician progress.
- Assigned drivers to optimize delivery efficiency and ensure timely service. to appropriate routes based on customer needs.
- Provided accurate directions to drivers using advanced computer systems. using computer systems to enhance delivery efficiency.
- Worked closely with transportation supervisor to streamline dispatch operations and enhance service delivery. with transportation supervisor to dispatch and assign loads.
- Collaborated with suppliers to ensure timely delivery of auto glass products and materials.
- Reviewed routes and daily traffic and weather conditions to adjust plans, aligning with service needs.
Customer Service Representative
Texas Star Auto Services
Sherman, TX
08.2024 - 11.2025
- Answered inbound calls and assisted customers with quotes, insurance glass claims, and scheduling. Utilized dispatch software to enter customer orders. Delivered exceptional customer service by leveraging extensive knowledge of products and services to create welcoming and positive experiences. Provided prompt service to prioritize customer needs. Coordinated timely replacement of damaged or missing parts, ensuring customer satisfaction. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Demonstrated excellent communication skills, both verbal and written. Executed multitasking by navigating systems, taking notes during calls, and answering inquiries seamlessly. Addressed customer requests via text and email, providing prompt and helpful support. Managed high-stress situations calmly and effectively, ensuring timely assistance.
- Provided exceptional customer support for automotive service inquiries and issues.
- Assisted customers in scheduling appointments for vehicle maintenance and repairs.
- Resolved customer complaints efficiently through effective communication and problem-solving.
Customer Service Advocate
City Auto Glass
South Saint Paul, MN
08.2020 - 07.2024
- Delivered exceptional customer service by leveraging extensive knowledge of products and services, creating welcoming and positive experiences. Provided prompt service to prioritize customer needs. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Skilled at working independently in a remote environment. Demonstrated multitasking abilities by managing multiple tasks, taking notes during calls, and responding to client inquiries via text, email, or inbound calls, ensuring tailored support and recommendations. Managed high-stress situations calmly and effectively, ensuring timely assistance. Processed high volumes of calls and glass claims efficiently in fast-paced environment, maintaining service quality. Streamlined interdepartmental communication to expedite claims processing and enhance customer experience. Followed up with customers on unresolved issues. Provided assistance to customers with a positive attitude and respect. Paid attention to detail while completing assignments.
- Assisted customers in selecting appropriate auto glass solutions.
- Processed service requests through internal software systems efficiently.
- Resolved customer inquiries regarding product specifications and availability.
Dispatcher
Safelite Auto Glass
Plano, TX
09.2001 - 08.2020
- Routed fleet of technicians' daily orders using dispatch software and navigation systems, delivering customer service while maintaining professionalism under pressure and resolving conflicts. Provided prompt service to prioritize customer needs. Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced environments. Skilled at working independently and collaboratively in a team environment. Demonstrated multitasking by navigating systems and answering inquiries from clients and technicians simultaneously. Managed high-stress situations calmly and effectively, ensuring timely assistance. Worked productively in a fast-moving work environment to process large volumes of claims. Demonstrated respect and friendliness to all team members. Assisted with day-to-day operations, working efficiently and productively with all team members. Monitored vehicle locations to coordinate timely arrivals. Coordinated with drivers to organize delivery routes, ensuring timely deliveries. Scheduled and organized delivery routes. Monitored and tracked dispatch communication systems. Directed dispatching, routing, and tracking of fleet vehicles. Provided exceptional customer service to callers, remaining empathetic and patient. Managed customer accounts and invoicing. Processed invoices and payments for dispatched orders. Demonstrated excellent communication skills, both verbal and written. Used critical thinking to break down problems, evaluate solutions, and make decisions. Learned and adapted quickly to new technology and software applications. Paid attention to detail while completing assignments.
- Coordinated daily dispatch operations for auto glass installations and repairs.
- Managed communication between technicians and customers to ensure timely service.
- Utilized scheduling software to optimize routes for technicians in the field.
Education
GED -
Mid Florida Tech
Orlando, FL08-2005
Skills
- Dispatch Software Operation
- Service Scheduling
- Invoicing and Payment Processing
- Customer Order Entry
- Dispatching field personnel
- Work order management
- Routing orders
- Route planning
- Route navigation
- Follow-up coordination
- Updating logs
- Driver communication
- Crisis Management
- Conflict Resolution
- Issue resolution
- Call handling
- Multitasking in Fast-Paced Environments
- Call center operations
- Customer support
- Active listening
- Verbal and Written Communication
- Effective communication
- Professional telephone etiquette
- Data entry
- Computer proficiency
- Microsoft office
- Microsoft outlook
- Time management
- Attention to detail
- Organizational management
- Financial Transactions
- Payment processing
- Paperwork processing
- Tracking systems
- Record keeping
- Multitasking
- Multitasking organization
- Problem solving
- Critical thinking
- Decision making
- Service requests
- Service management
- Dispatch management
- Dispatching procedures
- Radio dispatch
- Closing tickets
- Verifying coverage
- Route Assessment
- Prioritizing calls
- Schedule management
- Technician scheduling
- Route adjustment
- Professional telephone etiquette
- Effective communication
- Technician scheduling
- Attention to detail
- Critical thinker
- Route adjustment
- Problem-solving
- Multitasking organization
- Schedule management
- Dispatch management
- Scheduling software
LANGUAGES
English, Full Professional
Timeline
Dispatcher
Auto Glass Direct
03.2026 - 09.2026
Customer Service Representative
Texas Star Auto Services
08.2024 - 11.2025
Customer Service Advocate
City Auto Glass
08.2020 - 07.2024
Dispatcher
Safelite Auto Glass
09.2001 - 08.2020
GED -
Mid Florida Tech