amy blacker
Daytona Beach,FL
Summary
Dynamic General Manager with a proven track record at Westwood Bistro, excelling in financial oversight and team leadership. Expert in customer service and operational efficiency, I implemented innovative strategies that drove year-over-year growth and enhanced employee satisfaction. Committed to fostering collaboration and delivering exceptional dining experiences.
Overview
2026
2026
years of professional experience
Work History
Server Bartender Banquet Associate
Shores Resort and Spa
March 2024 - Current
- Provided excellent customer service to ensure guest satisfaction.
- Maintained comprehensive knowledge of menu items, garnishes, and preparation methods.
- Prepared drinks according to standard recipes and customer preferences.
- Collaborated with kitchen staff to ensure timely service and high-quality meals.
- Assisted in setting up and breaking down banquet events efficiently.
- Handled cash and credit transactions accurately while ensuring compliance with company policies.
General Manager
Local Bar and Grille
08.2016 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Westwood Bistro
10.2013 - 08.2016
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
General Manager
GRILLE No.43
08.2009 - 07.2014
- Streamlined operations and implemented innovative managerial strategies, boosting overall company efficiency.
- Developed comprehensive training programs to improve employee skills and maintain regulatory compliance.
- Introduced effective cost-saving measures that minimized overhead without sacrificing quality or service.
- Initiated continuous improvement efforts, leading to enhanced operational performance across departments.
- Guided personnel in navigating productivity challenges and resolving obstacles efficiently.
- Facilitated improved team collaboration through a new project management tool implementation.
- Launched a customer feedback system to enhance satisfaction and drive repeat business.
- Cultivated customer and employee loyalty through strategic operational initiatives.
Skills
- Customer service
- Menu knowledge
- Drink preparation
- Team collaboration
- Event setup
- Cash handling
- Credit transactions
- Time management
- Attention to detail
- Problem resolution
Timeline
General Manager
Local Bar and Grille
08.2016 - 10.2024
General Manager
Westwood Bistro
10.2013 - 08.2016
General Manager
GRILLE No.43
08.2009 - 07.2014
Server Bartender Banquet Associate
Shores Resort and Spa
March 2024 - Current
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