Amy Blaylock
Winnsboro
Summary
Accomplished Quality Control Analyst and New Accounts Representative at Citizens Progressive Bank, adept in fraud detection and customer care. Leveraged critical thinking and attention to detail to enhance client satisfaction and reduce financial risks. Mentored staff, fostering a culture of excellence and career growth. Demonstrated exceptional multitasking abilities in high-volume environments.
Overview
14
14
years of professional experience
Work History
Quality Control Analyst
Caldwell Holding Company
08.2023 - Current
- Reviewing new account, existing account, and file maintenance
- Identify errors, inconsistencies, and noncompliance
- Taking corrective measures to fix issues
New Accounts Representative
Citizens Progressive Bank
11.2010 - 08.2023
- Educated customers about online banking tools, promoting ease of use.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Presented new and additional products and services to existing customers.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Mentored junior staff members in matters relating to customer service excellence while also providing guidance on career development opportunities.
Education
Banking School - 2nd Year Banking School
Louisiana Tech University
Ruston, LA06-2025
Massage Therapy -
Career Training Specialist
Monroe, LA01-1999
Skills
- Goal-oriented mindset
- Customer care experience
- Banking regulations
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Conflict resolution
- Fraud detection
Timeline
Quality Control Analyst
Caldwell Holding Company
08.2023 - Current
New Accounts Representative
Citizens Progressive Bank
11.2010 - 08.2023
Banking School - 2nd Year Banking School
Louisiana Tech University
Massage Therapy -
Career Training Specialist