Amy Bock
Summary
Dynamic and adaptable professional with a rich background spanning rate study at Fulfillment Distribution Center Inc, delivery logistics, and student transportation. Excelled in leveraging analytical skills and excellent communication to enhance operational efficiencies and foster positive relationships. Proven reliability in high-pressure environments, achieving significant improvements in customer satisfaction and revenue generation. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Rate Study
Fulfillment Distribution Center Inc
12.2019 - 09.2024
- Provided ongoing maintenance of database systems used for monitoring key metrics related to rates and revenue generation.
- Evaluated market demand drivers to establish accurate forecasts and inform real-time rate adjustments.
- Led training sessions for new hires, ensuring a thorough understanding of rate analysis methodologies and tools.
- boosted occupancy during low-demand periods while maintaining profitability target
- Developed strong relationships with vendors, negotiating custom solutions tailored to meet specific organizational needs at competitive price points.
Delivery Driver
Fed Ex Ground
11.2019 - 12.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
School Bus Driver
Monarch Bus Service
08.2009 - 08.2017
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Education
High School Diploma -
North High School
1500 James Ave North Minneapolis, Mn06.1991
Nursing
Minneapolis Community And Technical College
1501 Hennepin Aveue Minneapolis, MN06.1991
Skills
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Self Motivation
- basic computer knowledge
- Analytical Thinking
- Time management abilities
- Medical background in Nursing,Medical Records, Homecare and as a PCA
Timeline
Rate Study
Fulfillment Distribution Center Inc
12.2019 - 09.2024
Delivery Driver
Fed Ex Ground
11.2019 - 12.2019
School Bus Driver
Monarch Bus Service
08.2009 - 08.2017
High School Diploma -
North High School
Nursing
Minneapolis Community And Technical College
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