Renita Lynn Hooker
Baton Rouge,LA
Summary
Table games floorperson with over 29 years experience in the gaming industry with a proven record in building and managing relationships. Great communication skills. Able to work in a fast paced and exciting environment and maintain day to day operations to ensure we are in compliance and following all safety guidelines.
Overview
29
29
years of professional experience
Work History
Dual Rate Assistant Shift Manager
The Queen Casino
Baton Rouge, LA
06.2023 - Current
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in how all department in the casino is ran.
- Developed and maintained courteous and effective working relationships.
- Evaluated and recommended new slot machine models, contributing to a diverse and engaging selection for guests.
- Enhanced customer satisfaction by monitoring slot machines and addressing technical issues promptly.
- Maximized machine uptime by coordinating closely with maintenance teams for timely repairs and servicing.
- Ensured smooth casino operations by supervising floor staff and maintaining open communication channels.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
Casino Pit Floorperson
Hollywood Casino
03.2007 - 08.2023
- Scheduled staffing to support appropriate disposition of dealers at monitored tables.
- Established and maintained banks and table bet limits for each supervised game.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Oversaw area games to maintain security and compliance.
- Conducted thorough audits of table games inventory, ensuring accurate counts and minimizing financial discrepancies.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Dual Rate Table Games Supervisor
Hollywood Casino
06.1996 - 03.2007
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Performed paperwork required for monetary transactions.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Casino Dealer
Casino Rouge
12.1994 - 06.1996
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Controlled equipment such as roulette wheels to run games.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Supported casino promotions by informing players about upcoming events and special offers, driving increased participation rates.
Education
No Degree - Education
Southern University And A & M College
Baton Rouge, LA1992
High School Diploma -
Glen Oaks High
Baton Rouge, United States05.1988
Skills
- Conflict management
- Team player
- Employee Scheduling
- Flexible
- Creative problem solver
- Superb communication skills
- Make good decisions under pressure
- Problem-Solving
- Multitasking
- Rule Enforcement
- Excellent Communication
- Team building
- Decision-Making
Timeline
Dual Rate Assistant Shift Manager
The Queen Casino
06.2023 - Current
Casino Pit Floorperson
Hollywood Casino
03.2007 - 08.2023
Dual Rate Table Games Supervisor
Hollywood Casino
06.1996 - 03.2007
Casino Dealer
Casino Rouge
12.1994 - 06.1996
No Degree - Education
Southern University And A & M College
High School Diploma -
Glen Oaks High
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