Steven LaBarbera
Hollywood ,FLORIDA
Summary
Dynamic and results-driven professional with extensive experience at Seminole Hard Rock, excelling in training and mentoring teams to enhance customer service and operational efficiency. Proven track record in inventory control and compliance, adept at resolving conflicts and fostering collaboration to achieve organizational goals.
Overview
18
18
years of professional experience
Work History
Dual Rate Pit/Shift Manager
Seminole Hard Rock
Hollywood, FL
06.2008 - Current
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements that enhanced workflow efficiency.
- Monitored inventory levels, conducting regular audits to maintain stock accuracy.
- Developed training materials for onboarding new employees effectively.
- Collaborated with management to streamline operational procedures across departments.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
Education
No Degree - General Studies/Business
Clark County Community College
Las Vegas, NVSkills
- Decision-making
- Customer service focus
- Handling customer complaints
- Training and mentoring
- Mentoring and coaching
- Inventory control
- Compliance
- Shift leadership
- Problem-solving
- Active listening
- Conflict resolution
- Teamwork and collaboration
Timeline
Dual Rate Pit/Shift Manager
Seminole Hard Rock
06.2008 - Current
No Degree - General Studies/Business
Clark County Community College