Heidi Myers
ringgold
Summary
Accomplished Insurance Agent with a proven track record at Woodmen Life and Family Heritage. Excelled in enhancing customer service and client relations, alongside adept financial reporting and analysis. Known for strong decision-making and professionalism, significantly improved client retention and expanded customer base through strategic planning and exceptional communication skills.
Overview
12
12
years of professional experience
Work History
Dual Rate Pit Manager
Caesars Entertainment
10.2023 - Current
- Evaluated dealer performance regularly, providing constructive feedback and recommending necessary adjustments when needed.
- Maintained open lines of communication with other departments, fostering a collaborative work environment conducive to achieving casino-wide goals.
- Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.
- Kept abreast of industry trends, ensuring that the casino maintained a competitive edge in an ever-changing market landscape.
- Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
Representative
WoodmenLife
10.2022 - 12.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Insurance Agent
Family Heritage
06.2022 - 12.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
Restaurant Operations Manager
Stavros Pizza
06.2013 - 08.2018
- Maintained accurate financial records by tracking daily revenues/expenses closely.
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Established strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Business Administration
Pennsylvania State University
Mont Alto, PA06-2014
Skills
- Financial reporting and analysis
- Strong decision-making
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client retention
NIPR licensed
Licensed in Maryland, North Carolina, South Carolina, Tennessee, and Virginia.
Timeline
Dual Rate Pit Manager
Caesars Entertainment
10.2023 - Current
Representative
WoodmenLife
10.2022 - 12.2023
Insurance Agent
Family Heritage
06.2022 - 12.2022
Restaurant Operations Manager
Stavros Pizza
06.2013 - 08.2018
Bachelor of Science - Business Administration
Pennsylvania State University
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