John Allen

• Developed strong relationships with guests, resulting in increased loyalty and return visits.
• Assisted in the development of promotional strategies designed to attract new players while retaining existing clientele.
• Ensured compliance with all applicable gaming regulations through diligent monitoring of pit activities and staff conduct.
• Contributed to organizational growth by actively participating in recruitment efforts aimed at attracting top talent within the gaming industry.
• Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
• Reduced operational expenses by monitoring table limits and adjusting staffing levels according to business needs.
• Promoted a positive workplace culture by modeling professional behavior and addressing any interpersonal conflicts swiftly and effectively.

• Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
• Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
• Enhanced customer experiences by maintaining a professional and welcoming gaming environment.

• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Run day to day operations working with charity's setting up Tournaments and running the complete tournament and setting up cash games.