Aicha Santos
Groton ,CT
Summary
Results-driven professional with extensive experience in gaming operations. Skilled in resolving guest concerns and optimizing table performance, leading to increased loyalty and satisfaction. Eager to leverage strong analytical and leadership skills to enhance operational efficiency.
Overview
26
26
years of professional experience
Work History
Dual Rate Pit Manager
Mohegan Sun Casino
Uncasville, CT
08.2001 - Current
- Supervise gaming operations to ensure compliance with regulations and company policies.
- Managed daily chip inventory, ensuring accuracy of counts and proper distribution among tables.
- Collaborated with surveillance teams to identify potential fraud or cheating activities, ensuring a secure gaming environment for all guests.
- Resolve guest concerns promptly, enhancing overall satisfaction and retention
- Monitor table game performance, adjusting strategies to optimize player engagement.
- Developed strong relationships with guests, resulting in increased loyalty and return visits.
Table Games Croupier
Ambassador Plaza
Condado P.R
07.2000 - 07.2001
- Dealt card games, ensuring adherence to rules and maintaining game integrity.
- Managed gaming tables, providing exceptional customer service and fostering a welcoming environment.
- Executed cash handling procedures accurately, maintaining financial accountability during shifts.
- Enhanced casino atmosphere by providing exceptional customer service and maintaining professionalism.
Education
Masters Degree in Social Work - Social Work
University of Saint Joseph
West Hartford, CT05-2025
Bachelor of Arts - Criminal Justice
Mitchell College
New London, CT05-2023
Associate of Arts - Criminal Justice
Mitchell College
New London, CT05-2001
Skills
- Strong decision-making
- Financial reporting and analysis
- Time management expertise
- Team leadership and motivation
- Employee scheduling
- Multitasking Abilities
- Active listening
- Effective communication
- Relationship building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dual Rate Pit Manager
Mohegan Sun Casino
08.2001 - Current
Table Games Croupier
Ambassador Plaza
07.2000 - 07.2001
Masters Degree in Social Work - Social Work
University of Saint Joseph
Bachelor of Arts - Criminal Justice
Mitchell College
Associate of Arts - Criminal Justice
Mitchell College