Summary
Overview
Work History
Education
Skills
Timeline
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Michael Zablotney

Dallas,Pennsylvania

Summary

Proven leader and fraud detection expert from Mohegan Pennsylvania, adept in staff training and fostering employee relations. Excelled in maintaining customer loyalty and ensuring fair play, significantly enhancing operational efficiency. Skilled in multitasking and decision-making, consistently achieving and surpassing goals with a professional demeanor.


Casino Manager with 15 years of customer service and management experience in casino settings. Knowledgeable staff training and development. Bringing out best in staff members through exceptional management techniques.


Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.



Overview

15
15
years of professional experience

Work History

Dual Rate Pit Manager

Mohegan Pennsylvania
04.2009 - Current
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Identified and removed players suspected of cheating in cards or other games.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Stayed current on changing tricks and techniques used by players of each game.
  • Interpreted and enforced rules for gameplay and betting limits.
  • Monitored gaming operations continuously to check on dealers and players.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
  • Interviewed, hired and trained new gambling floor workers.

Education

No Degree - Automotive Technology

Luzerne County Community College
Nanticoke, PA

High School Diploma -

Wyoming Valley West Senior High School
Plymouth, PA
06.2007

Skills

  • Team Leadership and Motivation
  • Staff Training and Development
  • Fraud detection techniques
  • Employee Relations
  • Relationship Building
  • Continuous Improvement
  • Active Listening
  • Rule Enforcement
  • Self Motivation
  • Decision-Making
  • Attention to Detail
  • Professionalism
  • Professional Demeanor
  • Multitasking
  • Time management expertise
  • Employee Scheduling

Timeline

Dual Rate Pit Manager

Mohegan Pennsylvania
04.2009 - Current

No Degree - Automotive Technology

Luzerne County Community College

High School Diploma -

Wyoming Valley West Senior High School

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Michael Zablotney