Brittany Sicher
Hollywood,FL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance.
Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives.
Exhibits expertise in team leadership, driving performance improvements, and ensuring operational excellence.
Proven track record in enhancing team motivation and resolving customer complaints, and compliance in high-stakes environments.
Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DUAL RATE PIT MANAGER
Seminole Classic Casino
Hollywood
08.2023 - Current
- Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets
- Daily card and dice shipment, card room reconciliation, along with the gaming day 'roll'
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Mentored and monitored performance while controlling the pit area to maintain the integrity of game protection
- Efficiency in payroll and scheduling, Kronos, ADP, Virtual Roster
- Supervised gaming tables and surrounding areas to enforce operational policies and procedures
- Actively monitored suspicious activity around casino tables as necessary
- Collaborated with other departments such as Cash Ops, Surveillance or Security when needed
- Performed regular maintenance checks on gaming tables to ensure optimal performance
- Monitored table games for accuracy and adherence to state gaming regulations
- Resolved disputes between customers and staff members in a professional manner
- Scheduled shifts for all personnel to maximize efficiency while maintaining high levels of customer satisfaction.
CASINO FLOOR SUPERVISOR
Seminole Classic Casino
Hollywood, US
10.2021 - 08.2023
- Responded quickly and effectively to guest complaints or issues in order to maintain customer satisfaction
- Assisted with budgeting process by monitoring expenses associated with employee wages and operational costs
- Provided exceptional customer service to guests in a high-volume casino environment
- Trained new employees in job duties such as dealing cards correctly, adhere to proper gaming procedures, and game protection
- Implemented security protocols on the floor in order to protect customers from theft or fraud
- Monitored gaming activities on the floor for any suspicious behavior or violations of rules or regulations.
OFFICE MANAGER
Broward Motorsports
Davie
01.2019 - 10.2021
- Efficiently oversee the office, title clerk, cashiers, and finance managers
- Conduct all transactions within the company, bank reconciliation, CEO's personal accounts, funding contracts and daily deposits
- Conducted interviews, assisted with payroll, and all major office functions
- System experience in Microsoft, CDK, ADP, Epic/Citrix and Dealer Central.
ACCOUNTING COORDINATOR
Autonation
Pembroke Pines
12.2016 - 12.2018
- A/R and A/P, invoice approval, posting and reconciling with queues and imaging
- Check processing, daily bank reconciliation, book monthly receivable reserves, post daily bank activity, and submitting closed invoices and purchase orders for contracted vendors
- Skills are not limited to, posting and finalizing deals, processing check requests, as well as finance reserve statements, process unwound deals, and submit payoffs, etc.
Education
Broward College
Davie, FLSkills
- KRONOS/ADP
- A/R A/P and Billing
- Performance Improvements
- Complaint Resolution
- Decision Making
- Team Building / Employee Counseling
- Team Leadership and Motivation
- Staff Training and Development
- Employee Scheduling
- Table Games Supervision
- Casino Operations Management
- Payroll Processing
- Account Management
- Schedule Management
Certification
Title31 Compliant
Timeline
DUAL RATE PIT MANAGER
Seminole Classic Casino
08.2023 - Current
CASINO FLOOR SUPERVISOR
Seminole Classic Casino
10.2021 - 08.2023
OFFICE MANAGER
Broward Motorsports
01.2019 - 10.2021
ACCOUNTING COORDINATOR
Autonation
12.2016 - 12.2018
Broward College
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