Savannah Graves
Owego,NY
Summary
Results-driven gaming and casino management professional with a proven track record of operational oversight, regulatory compliance, and financial management. Renowned for exceptional productivity and efficiency in task execution, consistently ensuring seamless casino operations. Adept at leveraging leadership, communication, and problem-solving skills to inspire teams and surpass organizational objectives. Career aspirations focus on driving innovation and operational excellence within the industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dual Rate Pit Manager
Tioga Downs Casino Resort
Nichols, NY
05.2018 - Current
- Managed teams of up to 30 people, ensuring smooth operation and high customer experience.
- Developed and implemented strategies to improve efficiency and customer experience.
- Conducted training sessions on various casino games, enhancing team knowledge and performance.
- Oversaw daily operations, including paperwork and ensuring compliance with regulations.
- Innovated and introduced new ideas to enhance casino operations.
- Performed periodic reviews of employee performance to ensure high standards were met.
Education
High School Diploma -
Tioga Central
Tioga Center06-2013
Skills
- Strong leadership and team management
- Excellent problem-solving and analytical skills
- Customer service excellence
- Effective communication and training abilities
Accomplishments
- Nominated as the supervisor of the quarter for perfect attendance and doing above and beyond.
Certification
- New York State approved for Key License.
References
References available upon request.
Timeline
Dual Rate Pit Manager
Tioga Downs Casino Resort
05.2018 - Current
High School Diploma -
Tioga Central
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